At a Glance
- Tasks: Assist customers with product queries and provide friendly support via phone and email.
- Company: Join a supportive team in the audiology industry, dedicated to customer satisfaction.
- Benefits: Full training provided, flexible hours, and opportunities for growth.
- Other info: Collaborative environment with a focus on teamwork and customer care.
- Why this job: Kickstart your career in customer support while helping people with innovative products.
- Qualifications: No experience needed, just a positive attitude and eagerness to learn.
The predicted salary is between 41850 - 51150 $ per year.
This is an entry-level position with full training provided.
You'll assist customers and audiology clinics with product enquiries via phone and email, guide them through basic product setup and troubleshooting, and provide friendly, patient and professional support.
You'll also help with remote assistance and customer follow-ups as needed.
No previous technical experience is required, just a positive attitude and willingness to learn.
Key responsibilities
- Assist customers and audiology clinics with product-related questions via phone and email
- Guide customers through simple troubleshooting steps in a friendly, patient and professional manner
- Provide remote assistance and follow up with customers where required
- Inspect, assess and test Audeara products
- Perform basic product repairs following training and established procedures
- Test products to ensure they are functioning correctly
- Assist the Customer Support team with daily enquiries, support tickets and follow-ups
- Work collaboratively with team members to ensure customers receive timely and helpful support
- Assist with other general customer support and operational tasks as required
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Customer & Product Support in Brisbane employer: Audeara
Audeara offers a dynamic work environment where employees can build trusted partnerships within the hearing health sector. The company promotes professional growth through autonomy in roles and opportunities to represent Audeara at industry events. Employees benefit from a supportive culture that values collaboration and innovation in delivering personalized listening solutions.
