Account Manager

Are you a relationship-driven professional who enjoys building partnerships, growing business and making a genuine difference? Join Essity and help grow our TENA business across Residential Aged Care and Home Care customers while supporting better outcomes for providers and the people they care for.

About the Role

Reporting to the Regional Sales Manager, you will be responsible for managing and growing a portfolio of customers across your territory, while identifying and securing new business opportunities. You'll work closely with aged care facilities, home care providers, healthcare professionals, distributors, and internal teams to deliver solutions that improve outcomes for customers and residents. This is a highly autonomous field-based role combining account management, business development, customer education, and commercial engagement.

What You Will Do

• Manage and grow existing Residential Aged Care and Home Care customer accounts.
• Develop strong relationships with facility managers, clinical teams, procurement stakeholders, distributors, and service providers.
• Identify, prospect, and convert new business opportunities within your territory.
• Conduct customer reviews and support contract renewals and pricing discussions.
• Deliver product training, clinical education, and customer workshops.
• Identify opportunities to expand the adoption of TENA and broader Essity solutions across continence care, skincare, wound care and professional hygiene.
• Maintain a structured sales pipeline and territory growth plan.
• Collaborate with Clinical Support, Marketing, and Sales teams to achieve business objectives.

Who You Are

You are an energetic and customer-focused professional who enjoys building trusted partnerships, influencing outcomes, and identifying opportunities for growth. You’ll bring:

• Experience in account management, territory management, business development, sales, healthcare, aged care, allied health, nursing, or another customer-facing role where building relationships and influencing outcomes are key.
• Strong relationship-building, communication, and influencing skills.
• Commercial acumen and confidence discussing value, pricing, and customer outcomes.
• Excellent presentation, education, and training capabilities.
• Experience using CRM systems and Microsoft Office.
• A proactive approach and ability to manage your territory effectively.

We welcome applications from people with diverse career backgrounds, including healthcare, aged care, allied health, nursing, FMCG, account management and other customer-facing professions. No two career paths look the same. If you're excited about the role but don't meet every requirement, we encourage you to apply.

What We Can Offer You

• Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do.
• Join us to improve well-being for people and drive positive change for society and the environment.
• At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.
• Work with a trusted, market-leading brand, TENA.
• Make a positive impact on outcomes across aged care and healthcare.
• Be part of a supportive and collaborative team culture.
• Grow your career with a company committed to innovation, learning, and development.
• Enjoy a competitive salary package, incentive opportunities and the tools of trade required to succeed.

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