At a Glance
- Tasks: Support clients and colleagues with admin and technical tasks in a dynamic insurance environment.
- Company: Join Marsh, a global leader in risk management and consulting.
- Benefits: Enjoy professional development, flexible work, and a vibrant team culture.
- Other info: Hybrid role based in Sydney or Melbourne, with great growth opportunities.
- Why this job: Kickstart your career with hands-on training and impactful projects.
- Qualifications: High School Certificate; experience in broking or operations is a plus.
The predicted salary is between 47250 - 57750 $ per year.
We are seeking a talented individual to join our Client Operations team at Marsh. This role will either be based in Sydney or Melbourne office. This is a hybrid role that has a requirement of working minimum of three days a week in the office. This is an entry-level role. In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient and timely production of all policy and related documentation across the insurance life cycle. Supported with training in the combination of online learning modules, systems support from the Operations team and 1:1 on the job learning. Working under the umbrella of operations you will help drive standardization of processes and procedures. This includes providing legally compliant work to the client and entering accurate information into all Marsh IT Applications, enabling the delivery of analytical statistics. You will assist in upskilling non-client facing operations colleagues with additional product and client knowledge.
We will count on you to:
- Ensure timely and accurate production/processing of complex documents/information (including report preparation).
- Maintain a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness) and strengthen established relationships.
- Adhere to Company policies and performance standards.
- Contribute to the achievement of Operations team Service Level Agreements (SLA), Key Performance Indicators (KPI) and business objectives.
What you need to have:
- High School Certificate or equivalent.
- Ideally someone with experience in a similar broking/operational role, preferably in an insurance-related field.
- Excellent analytical and negotiation skills, coupled with exceptional written and verbal communication.
- Proficiency in Microsoft Office Suite and the ability to learn new systems quickly.
What makes you stand out:
- Strong communication skills (verbal and written).
- Ability to work under pressure and meet deadlines through effective time management.
- Motivated self-starter focused on achieving results, capable of working autonomously as well as being a team player.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Client Service Specialist in Sydney employer: AU002 Marsh Pty Ltd_AU
Marsh is an exceptional employer that prioritises professional development and fosters a vibrant, inclusive culture in its Brisbane office. As a Return To Work Consultant, you'll enjoy meaningful work supporting injured workers while benefiting from a hybrid work model that promotes flexibility and collaboration. With ample opportunities for career progression and a commitment to employee well-being, Marsh stands out as a rewarding place to build your career.
