Field Service Engineer in Sydney

Job Description

We are looking for a motivated and hands‑on individual to join our team as a Field Service Engineer.

This role is ideal for fresh graduates or early‑career professionals who are keen to build technical expertise in supporting laboratory and analytical equipment.

Responsibilities

• Support customers through on‑site activities such as installation, implementation, maintenance, and repair of company and multi‑vendor systems, including hardware, software, and networking products.
• Install, configure, and optimize hardware, software, and networking products at customer sites.
• Diagnose and resolve product performance issues with guidance from senior team members when required.
• Perform preventive maintenance and repair services to ensure optimal equipment performance.
• Provide basic troubleshooting advice and best practices to support customers.
• Proactively identify potential equipment or software issues to minimize downtime.
• Deliver integrated solutions (with support and training) including peripherals, operating systems, and applications.
• Collaborate with internal teams such as Support, Sales, Marketing, and R&D to provide effective customer solutions.
• Participate in technical training, workshops, and continuous learning opportunities.
• Support internal knowledge sharing and training sessions over time.

Qualifications

• Bachelor’s or Master’s Degree in Chemistry (preferably Analytical Chemistry) or a related field.
• Fresh graduates are welcome to apply; relevant internships or lab experience will be an advantage.
• Strong interpersonal and communication skills.
• Willingness to learn and adapt in a fast‑paced, customer‑facing environment.
• Good problem‑solving skills and ability to work independently with guidance.
• Team player with a proactive and positive attitude.
• Additional Details

Full‑time position with a weekly schedule. Option to work remotely. Pay ranges are determined by role, level, and location.

Travel required: 50% of the time. Shift: Day. Duration: No end date. Job function: Services & Support.

Equal Opportunity Employer

Agilent Technologies Inc. is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

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