At a Glance
- Tasks: Lead and develop a team to help people find meaningful employment.
- Company: atWork Australia, passionate about transforming lives through work.
- Benefits: 12 weeks paid parental leave, leadership development, and no weekends or nights.
- Other info: Join a diverse team committed to inclusivity and community engagement.
- Why this job: Make a real impact by connecting people with opportunities that change lives.
- Qualifications: Strong leadership skills and experience in coaching and performance management.
The predicted salary is between 82800 - 101200 $ per year.
Have you ever thought, “I want the work I do to be meaningful”?
At at Work Australia, that’s exactly what you’ll find because we believe work’s for everyone.
We connect people and business so both can thrive.
Since 2003, at Work Australia have supported people living with disability, injury, health condition, or those needing additional support to find meaningful and sustainable employment.
We believe work has the power to transform lives and we’re passionate about helping people realise their potential.
Job Description
We’re now seeking a Service Manager to lead Job Coaches and In Work Support Coaches based at sites in Moora and Merredin, WA.
If you’re a people‑leader who thrives on performance, compliance, community engagement and developing capability, this role offers purpose, variety and impact.
Responsibilities
- Lead, coach and develop Job Coaches and In Work Support Coaches to achieve sustainable employment outcomes
- Drive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceeded
- Oversee service delivery, workflow and client experience across multiple locations
- Ensure full contractual compliance with Employment Services requirements, including audits, quality standards and documentation
- Manage financial performance including forecasting, budgeting and achieving ESA profitability targets
- Recruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence framework
- Build strong relationships with Services Australia, local employers and community partners
- Identify operational risks, compliance issues and opportunities for continuous improvement
- Promote a values‑driven culture grounded in Integrity, Compassion, Determination and Thriving Together
Qualifications
- Strong leadership capability with experience in coaching, performance management and operational delivery
- Commercial acumen and confidence managing budgets, forecasts and financial KPIs
- Strong stakeholder engagement skills, including working with Services Australia and community organisations
- Ability to work to KPIs and lead others to deliver high‑quality outcomes
- A genuine belief in our purpose: connecting people and business so both can thrive
- A current driver’s licence and reliable vehicle, this role will require travel between sites.
Benefits
- 12 weeks Paid Parental Leave
- Leadership development & national career pathways across Med Health
- Quarterly recognition programs & social events
- Employee Assistance Program (EAP) & wellbeing initiatives
- Fitness Passport
- Salary packaging & ability to purchase additional leave
- All the tools and tech you need to thrive
- Quarterly performance incentives
- No Weekends or Nights
You are welcome here.
Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
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Service Manager employer: atWork Australia
atWork Australia is an exceptional employer that prioritises meaningful work and personal growth, making it a perfect fit for those passionate about supporting individuals in need. With a strong commitment to employee development, a vibrant work culture, and a range of benefits including leadership training and wellbeing initiatives, you will thrive in a supportive environment that values diversity and inclusion. Join our dedicated team in transforming lives through employment services and experience the fulfilment of making a real difference in your community.
