At a Glance
- Tasks: Lead requirements discovery and shape a unique Salesforce product in healthcare.
- Company: Join a forward-thinking company transforming healthcare with innovative Salesforce solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic team environment with exciting challenges and career advancement opportunities.
- Why this job: Be part of a groundbreaking project and make a real difference in healthcare.
- Qualifications: 4+ years as a Business Analyst on Salesforce programs with strong communication skills.
The predicted salary is between 90000 - 110000 $ per year.
About the Role
Our client is seeking two experienced Senior Business Analysts to join a major Salesforce program in the healthcare sector. They are building a new, globally unique product on Salesforce, alongside a new Salesforce implementation for an existing business. The program is in discovery now, with scope and design starting in November. This is a great time to join and shape requirements from the start. You’ll work alongside functional consultants, product owners, and a delivery partner squad. You’ll turn business needs into clear, well-structured requirements and look for opportunities to improve processes along the way. One role starts urgently and includes a handover from the current BA.
Key Responsibilities
- Lead requirements discovery and elicitation through the discovery, scope and design phases of a new Salesforce implementation.
- Articulate business needs clearly, working with functional consultants to translate them into Salesforce solution requirements.
- Write high-quality user stories, epics and acceptance criteria for agile delivery teams.
- Map current and future-state business processes, and identify opportunities to optimise them before and during the new install.
- Facilitate workshops with business stakeholders, clinical SMEs, architects and delivery partners.
- Maintain requirements traceability and manage the backlog in Jira and Confluence alongside the Product Owner.
- Support scope definition, solution design and testing, including UAT.
Essential Skills & Experience
- 4+ years’ experience as a Business Analyst on Salesforce programs. You’ll need hands‑on requirements experience, but not functional configuration.
- Strong core BA capability: requirements elicitation, user stories, process mapping and documentation.
- Proven experience in agile delivery environments.
- Experience on new platform implementations, ideally through discovery and design phases.
- Exceptional communication and stakeholder management skills, with the ability to work equally well with business users and technical teams.
- Confidence to hit the ground running and take over work in progress quickly.
Desirable Experience
- Experience in the healthcare industry (very highly regarded).
- Exposure to Salesforce Health Cloud.
- Broader SaaS implementation experience.
- Experience moving off legacy CRM platforms (e.g. Siebel).
- Salesforce certification (e.g. Salesforce Certified Business Analyst).
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