- Lead and develop a specialist team delivering essential marriage services
- Shape service quality, guide complex decisions and strengthen team capability
- Work in Adelaide CBD, close to the city’s amenities and conveniences
As Team Leader, Marriages of the Registration Branch ofConsumer and Business Services, you will lead a team delivering marriage andrelationship services, including performing registry marriage ceremonies, customerservice, assessments, registration, certificates and records management. You'llplay a key role in ensuring efficiently high-quality service delivery.
Reporting to the Deputy Registrar, you will provide technical andoperational leadership across the team, guiding staff through complex andsensitive statutory matters, exercising delegated authority and ensuringdecisions are evidence-based, properly documented and consistent with legislative,policy and procedural requirements.
As part of the Registration Branch leadership group, you'll have theopportunity to shape team performance, strengthen capability and foster aworkplace culture built on respect, accountability and collaboration. Throughcoaching, mentoring and effective performance management, you'll help your teamnavigate competing priorities, build confidence and deliver reliable outcomes.
Areas of focus are (but not be limited to):
Team leadership and performance:
Set clear priorities, allocateworkloads and establish expectations, coach/mentor team members, buildcapability and address performance or workplace matters fairly, fostering ateam environment where people feel supported to perform at their best.
Service delivery and workflow management:
Solemnise marriages in accordancewith the requirements of the Marriage Act 1961 and oversee day to day deliveryof marriage and relationship services ensuring work and resource allocation isproportional to the demand.
Complex statutory decisions and escalations:
Provide direction on sensitivematters and exercise delegated authority in accordance with legislative and overseecomplex corrections to the Register, ensuring proper assessment and evidence-baseddecision making.
Financial, administrative and recordsgovernance:
Oversee administrative and financialprocesses, including relevant controls and compliance requirements by ensuring records,information and documents are managed appropriately, with effective qualitychecks and controls in place to support privacy and records managementobligations.
You will be a confident people leader who can motivate a team, managecompeting priorities and uphold high service standards in a customer-facingstatutory service environment. Your strong communication and interpersonalskills will help you build trust, navigate challenging conversations and workcollaboratively with colleagues and stakeholders.
Pivotal to success in this role will be your ability to navigatesensitive matters, exercise delegated authority and make evidence-baseddecisions that manage operational and reputational risks. You will also bringthe ability to interpret and apply legislation, policy and procedures,providing clear advice and guidance on statutory decision-making. Experiencewith financial processes, cashiering controls and case management systems wouldbe an advantage but is not essential.
Lead a specialist team, build capability and make a meaningfulcontribution to the quality and integrity of statutory registration services.
Special Conditions
- National Police Check required.
- Some out of hours work may be required.
- Some interstate and intrastate travel may be required.
- Eligibility to be a marriage celebrant under Subdivision C of Division 1 of the Marriage Act 1961.
For more information, please see attached Job & Person Specification
The Attorney-General's Department (AGD) is a key portfolio within the South Australian Government, employing more than 1,900 staff. AGD delivers high-level legal services and advice to Ministers and government agencies, provides specialist policy support, oversees regulation and compliance functions, and delivers essential services directly to the community.
Consumer and Business Services (CBS) is a division of the Attorney-General's Department and is responsible for protecting consumers, supporting and regulating businesses and recording significant life events for South Australians. CBS is customer focussed and flexible in its activities, providing accessible information and services.
The South Australian public sector promotes diversity and flexible ways of working including part-time.Applicants are encouraged to discuss the flexible working arrangements for this role.
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TEAM LEADER, MARRIAGES employer: Attorney-General's Department
The Attorney General's Department in Darwin is an exceptional employer, offering a supportive work culture that values integrity and collaboration. Employees benefit from competitive remuneration, opportunities for professional growth, and a commitment to diversity, with priority consideration for Aboriginal applicants. Working in this vibrant location not only provides a meaningful career but also the chance to contribute to the community and make a real difference.
Contact Details:
Attorney-General's Department Recruitment Team
