Classification: ASO7
Salary Range: $116,089 - $125,490 + Superannuation
Duration: Ongoing
Vacancy Type: Full Time
Number of Positions Available: 1
Closing Date: 11:30pm, Monday 16 November 2026
About the Opportunity
Bring your leadership expertise to a role where the decisions you make can improve services for thousands of tenants, landlords and agents across South Australia.
As Manager Bonds, you’ll lead a substantial customer‑facing function, strengthen team performance and drive improvements across the delivery of bonds services.
Reporting to the Associate Director, Finance and Bonds, you’ll lead the Team Leader, Bonds and a large customer‑facing team. You’ll have the scope to set operational priorities, build workforce capability, resolve complex issues and turn performance insights into practical improvements that strengthen service quality and customer confidence.
Key responsibility areas include:
Set the direction and lift performance: Lead a customer‑facing function, translating priorities into clear operational plans, service standards and accountabilities. Build team capability and align resources with demand to sustain high‑quality service delivery.
Uphold service excellence and regulatory integrity: Oversee bond lodgements, transactions, administration and tenancy information and advice, ensuring services are timely and accessible with effective controls and consistent application of legislation and procedures.
Navigate complex issues and manage risk: Provide advice on sensitive, complex and higher risk matters to senior leaders and external agencies that help resolve issues, manage risks and provide recommendations for decision making and exercising delegated authority within approved limits.
Strengthen stakeholder relationships and customer outcomes: Develop trusted relationships across CBS and with tenants, landlords, agents, government agencies, industry and advocacy groups and other stakeholders.
Drive improvement and service innovation: Use performance data, customer feedback and operational trends to identify opportunities to improve systems, processes and service practices.
Our ideal candidate
will be an accomplished people leader who can balance strategic priorities with the realities of a large, busy, customer‑facing operational environment. You know how to set direction, build capable teams, lift performance and create a culture where accountability and high service standards go hand in hand.
You will bring sound judgement and credibility to steer complex legislative, financial or policy matters. You will have the ability to look beyond the immediate issue to spot patterns and turn performance data, insights and stakeholder feedback into practical improvements and smarter ways of working.
Comfortable working through ambiguity, you will have the ability to navigate complexity, weigh competing priorities and make sound, defensible decisions. You’ll also be adept at handling difficult conversations and driving improvements through influence, confidence and strong relationship‑building skills.
About the Business
The Attorney‑General’s Department (AGD) is a key portfolio within the South Australian Government, employing more than 1,900 staff. AGD delivers high‑level legal services and advice to Ministers and government agencies, provides specialist policy support, oversees regulation and compliance functions, and delivers essential services directly to the community.
Consumer and Business Services (CBS) is a division of the Attorney‑General’s Department and is responsible for protecting consumers, supporting and regulating businesses and recording significant life events for South Australians. CBS is customer focussed and flexible in its activities, providing accessible information and services.
Employment is dependent upon a National Police Certificate clearance that the AGD finds satisfactory. Successful applicants will be provided further information if an interview is requested. Forms are not to be lodged directly with SA Police (SAPOL) under any circumstances and any fees incurred by applicants in doing so will not be recoverable from the AGD.
Some out of hours work may be required.
Some interstate and intrastate travel may be required.
For further information about this exciting opportunity that is not covered by this website please contact Fiona Gowen, Assistant Commissioner, Business Services and Transformation, Consumer and Business Services at Fiona.Gowen2@sa.gov.au
The Attorney‑General’s Department values workplace diversity and is committed to providing a supportive, inclusive and respectful work environment.
Aboriginal and Torres Strait Islander People and people with disability are strongly encouraged to apply.
The South Australian public sector supports flexible ways of working including part‑time working arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians.
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Manager Bonds employer: Attorney-General's Department
The Attorney General's Department in Darwin is an exceptional employer, offering a supportive work culture that values integrity and collaboration. Employees benefit from competitive remuneration, opportunities for professional growth, and a commitment to diversity, with priority consideration for Aboriginal applicants. Working in this vibrant location not only provides a meaningful career but also the chance to contribute to the community and make a real difference.
Contact Details:
Attorney-General's Department Recruitment Team
