- Lead and enhance AGD’s strategic CMS, driving innovation and service excellence
- Shape the future of AGD’s Case Management System and digital services.
- Join a collaborative team driving innovation across critical business systems
The Application Services Officer provides technical leadership in the configuration, development, and integration of business applications, ensuring alignment with agency needs and strategic objectives. The role delivers second and third-level support, acts as a subject matter expert for specific systems, and contributes to large-scale system enhancements and business process improvements. The position is also responsible for consulting with stakeholders to analyse requirements, provide expert technical advice, and oversee vendor engagement to support the successful implementation and ongoing maintenance of ICT systems.
In addition to the core responsibilities of an ASO6 Application Services Officer, this role specialises in the management, enhancement, and support of the agency’s strategic Case Management System (CMS), Resolve. The position serves as a subject matter expert (SME) for Resolve, responsible for workflow configuration, scripting, reporting, and integrations to meet business needs. It involves engaging with stakeholders, optimising system performance, and ensuring compliance with operational and legislative requirements.
Special Conditions
- National Police Check required.
- Some out of hours work may be required.
- Some interstate and intrastate travel may be required.
- Must be eligible for attainment of Baseline Clearance. Applicants for this ongoing role need to be an Australian citizen or have existing Australian permanent residency status.
For more information, please see attached Job & Person Specification
The Technology Services Business Unit is responsible for helping to meet a wide range of IT needs throughout the department by providing expertise and services in ICT Service Desk and Desktop Support, Infrastructure Management and Technical Support, ICT Contract Management and Procurement, ICT Security and Policy, IT Asset Management, software licensing and compliance, ICT Change Management that assist in meeting the overall AGD objectives.
The South Australian public sector promotes diversity and flexible ways of working including part-time.Applicants are encouraged to discuss the flexible working arrangements for this role.
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APPLICATION SERVICES OFFICER in Adelaide employer: Attorney-General's Department
The Attorney General's Department in Darwin is an exceptional employer, offering a supportive work culture that values integrity and collaboration. Employees benefit from competitive remuneration, opportunities for professional growth, and a commitment to diversity, with priority consideration for Aboriginal applicants. Working in this vibrant location not only provides a meaningful career but also the chance to contribute to the community and make a real difference.
Contact Details:
Attorney-General's Department Recruitment Team
