Our client is a globally recognized manufacturer specializing in upholstered furniture, known for their strong product innovation, quality craftsmanship, and long-standing retail partnerships. They are currently looking for an experienced Key Account Manager to support our continued growth by managing strategic retail relationships across Australia and New Zealand.
Key Responsibilities
- Develop and implement account strategies to drive sustainable revenue growth and profitability.
- Build strong relationships with key stakeholders across retail partners, including buying, merchandising, supply chain, marketing, and senior leadership teams.
- Identify opportunities to expand product listings, increase floor presence, and strengthen brand visibility in retail outlets.
- Lead all commercial activities for assigned accounts, including product presentations, range reviews, proposals, negotiations, pricing discussions, and promotional planning.
- Work closely with internal teams such as product development, marketing, and operations to ensure customer requirements are effectively supported.
- Track industry trends, competitor activity, and market developments to inform account strategies.
- Provide regular sales updates, forecasts, and performance reports.
- Conduct store visits to monitor product presentation, gather feedback from retail partners, and deliver product training where required.
- Represent the company at relevant trade shows, exhibitions, and industry events.
Key Requirements
- Proven experience managing key or national accounts within the furniture or home & living retail sector.
- Strong commercial awareness with the ability to negotiate effectively and deliver profitable outcomes.
- Excellent interpersonal, presentation, and stakeholder management skills.
- The ability to work independently while collaborating effectively with cross-functional teams.
- Strong digital literacy and adaptability in a dynamic business environment.
- Willingness to travel domestically and internationally as required.
Personal Attributes
- Commercially driven with strong business instincts
- Accountable, proactive, and able to work with a sense of urgency
- Energetic, confident, and highly organized
- Disciplined and capable of managing multiple priorities in a fast-paced environment
