Full Job Description
Located in Surfers Paradise, QLD 4217, Hurricane's Grill & Bar is currently seeking a dedicated and experienced Trade Waiter to become part of their dynamic hospitality team.
Key Responsibilities:
- Providing professional food and beverage service to customers while maintaining high standards of hospitality and customer satisfaction.
- Welcoming guests, presenting menus, explaining dishes and beverages, and providing recommendations based on customer preferences.
- Taking customer orders accurately and ensuring timely delivery of food and beverages throughout service.
- Coordinating with kitchen and bar staff to ensure efficient communication, accurate orders, and smooth restaurant operations.
- Managing assigned dining sections and ensuring tables are properly prepared, maintained, and cleared throughout service.
- Assisting with the supervision and coordination of junior waitstaff to maintain consistent service standards.
- Handling customer enquiries, special requests, and complaints in a professional and efficient manner.
- Processing customer payments, operating point-of-sale systems, and ensuring accurate billing procedures.
- Maintaining high standards of cleanliness, food hygiene, and compliance with workplace health and safety regulations.
- Supporting daily restaurant operations, including opening and closing procedures, stock monitoring, and preparation for busy service periods.
About you:
- At least one year of relevant experience in a waiter or similar hospitality role.
- Strong knowledge of food and beverage service procedures and restaurant operations.
- Excellent communication and interpersonal skills with a strong customer service approach.
- Ability to work efficiently in a fast-paced restaurant environment while maintaining attention to detail.
- Strong organisational and time management skills with the ability to manage multiple tasks during busy service periods.
- Ability to work independently and collaboratively as part of a hospitality team.
- Experience assisting with the coordination or supervision of waitstaff is highly regarded.
- Professional presentation, a positive attitude, and a commitment to delivering high-quality dining experiences.
- Flexibility to work evenings, weekends, and public holidays as required.
Job Type: Permanent/Full-time
Salary: $75,000 - $85,000 per annum.
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