Office Admin Support in Sydney

Atlantic is one of Sydney's largest and most established commercial maintenance plumbing companies, providing essential services to some of Australia's most recognised organisations across NSW and the ACT. Our team delivers a broad range of maintenance and asset management services, including plumbing, pumps, water, waste and stormwater systems, compliance works, and emergency response. Backed by industry-leading technology and a commitment to exceptional customer service, we're proud of the reputation we've built and the people who make it possible.

This is a fantastic opportunity for someone who enjoys variety, thrives in a fast-paced environment, and takes pride in being organised and detail-oriented. As the first point of contact for our clients, contractors, and service partners, you'll play a critical role in supporting daily operations and ensuring a seamless customer experience. You'll work closely with our operational and leadership teams, gaining exposure to a wide range of administrative, coordination, and business support functions. Whether you're looking to build on existing administration experience or develop a long-term career in a growing organisation, we offer a supportive environment where your contribution is valued.

Key Responsibilities

• Reception & Customer Service
• Answer and direct incoming phone calls professionally and efficiently
• Manage the company inbox and ensure emails are actioned promptly
• Provide updates and information to clients, facility managers, and service partners
• Maintain a professional and welcoming first impression of the business
• Administration & Job Coordination
• Enter and update jobs accurately within our AroFlo management system
• Process and monitor work orders through various client portals
• Maintain accurate records, documentation, and electronic filing systems
• Assist with general administration and office support duties

About You

To be successful in this role, you'll possess:

• Excellent verbal and written communication skills
• Strong attention to detail and organisational skills
• Confidence using Microsoft Office and learning new software systems
• The ability to multitask and manage competing priorities
• A proactive attitude and willingness to learn
• Professional presentation and a customer-focused approach
• A high level of integrity and confidentiality
• Previous administration, reception, scheduling, customer service, or service-industry experience will be highly regarded but is not essential.

Why Join Atlantic?

At Atlantic, we're committed to creating a positive, supportive workplace where people can grow and succeed. We offer:

• Stable, full-time employment with an established industry leader
• Career development and progression opportunities
• Exposure to a diverse and fast-paced business environment
• Supportive leadership and team culture
• Employee Assistance Program (EAP)
• Exclusive employee discounts through Employment Hero
• Weekly fresh fruit delivered to the office