Housekeeping Team Leader

Reporting Line: Guest Services Team Leader > Guest Services Manager/Supervisor > Executive Management Team

Job Scope:

• Supervise and lead a small team of housekeeping room attendants.
• Ensure cleanliness in all assigned areas and report rooms ready for occupancy after cleaning.
• Manage the supply of all housekeeping requirements (chemicals, cleaning tools, linen, tea, coffee, milk, sugar, toiletries) and its distribution.
• Adhere to local regulations concerning health, safety, compliance requirements, company standards, and local policies and procedures.
• Implement housekeeping standards and procedures by participating in the actual cleaning and maintenance processes.
• Assist the Guests Services Manager/Front Office Team to open and close the shift and ensure effective shift handover.
• Assist with the preparation of efficient work schedules and rosters.
• Ensure that room attendants complete all assigned daily room cleaning as per housekeeping standards.
• Perform room inspections to 5-star resort standards.
• Conduct training for all housekeeping colleagues as required.
• Provide feedback on performance to Guest Services Manager for evaluations and reviews.
• Maintain appropriate standards of conduct, dress, hygiene, uniform, and appearance by all room attendants.
• Attend all property trainings/meetings and daily briefings as required.
• Manage storage areas under allocated jurisdiction and maintain adequate stock levels.
• Actively participate in energy saving and recycling initiatives.
• Carry out any additional tasks and projects as requested by management.

Human Resources Responsibilities:

• Assist the Management Team in establishing ongoing On Job Training Programs within the department.
• Induct new staff into the team, department, and property in the first week of employment.
• Ensure all staff carry out their duties in accordance with company and property procedures.
• Communicate openly with staff ensuring regular briefings occur.

Cleaning Responsibilities:

• Clean guest rooms, storage areas, and corridors to the required standard.
• Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished.
• Report any lost property following correct procedures.
• Use and clean equipment with care, reporting any defective equipment to the manager.
• Ensure all department equipment is maintained to a high standard.
• Understand the correct usage and storage of cleaning agents in line with health and safety regulations.
• Meet room cleaning productivity targets set by individual property.
• Report damage or malfunction in hotel rooms to superior.
• Responsible for daily disposal of trash, waste, and other disposable materials.
• Dust furniture, light fixtures, window sills, bedheads, curtain rods, etc.
• Vacuum & mop floors in all guest rooms on each departure.
• Clean toilets, bathroom sinks, kitchen sinks, mirrors, baths, and showers daily.
• Replenish guest supplies as per hotel standards.
• Attend to other duties as requested by Management.

Customer Relations Responsibilities:

• Provide efficient, friendly, and professional service to all guests.
• Review feedback left by guests in surveys and initiate preventative actions based on results.
• Lead by example when attending to guest requests.
• Advise management of any negative feedback or complaints received.
• Work together with colleagues and management to meet departmental goals.
• Treat customers and colleagues from all cultural groups with respect and sensitivity.

Systems & Procedures Responsibilities:

• Log and inform your manager of any system problems.
• Suggest improvements to existing systems and procedures.
• Follow policies and procedures outlined in company guidelines.
• Complete all duties and ensure a concise handover for every shift.

Workplace Health & Safety Responsibilities:

• Notify your manager if you are unable to perform tasks safely.
• Participate in workplace consultation on health and safety matters.
• Comply with safe work practices and maintain a clean work environment.
• Report any health or safety hazards, incidents, and injuries to your manager.
• Be conversant with departmental fire and evacuation procedures.
• Maintain cleanliness and hygiene standards within all work areas.

Other Responsibilities:

• Ensure all required tasks are completed accurately and within given time frames.
• Participate in scheduled training and development programs provided by the company.