We are seeking a friendly, organised, and customer-focused Service Receptionist / Warranty Clerk to join our team at Artarmon Service Centre. You will play a key role in delivering exceptional customer service while supporting the day-to-day administration and operations of the workshop.
This is an excellent opportunity for someone who has strong organisational skills, enjoys a challenge and takes pride in providing outstanding customer experiences.
We are seeking a friendly, organised, and customer-focused Service Receptionist / Warranty Clerk to join our team at Artarmon Service Centre. You will play a key role in delivering exceptional customer service while supporting the day-to-day administration and operations of the workshop.
This is an excellent opportunity for someone who has strong organisational skills, enjoys a challenge and takes pride in providing outstanding customer experiences.
Key Responsibilities
- Greet and welcome customers to the service centre in a professional and friendly manner.
- Maintain the guest lounge and provide hospitality to customers as required.
- Answer, screen and direct incoming calls and customer enquiries.
- Monitor and track vehicle service and repair progress, providing updates to customers as needed.
- Prepare and communicate repair quotations and assist with customer invoicing.
- Process and manage manufacturer warranty claims accurately and within required timeframes.
- Create and update customer bookings using relevant systems.
- Manage day-to-day office administration, including ordering supplies, coordinating contractors and suppliers, and handling incoming and outgoing parcels.
- Maintain accurate records and documentation.
- Provide general administrative support to the service and workshop team.
About You
To be successful in this role, you will have:
- Previous experience in a similar role
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple tasks and priorities.
- High attention to detail and accuracy.
- Experience processing warranty claims (automotive industry experience highly regarded).
- Proficiency in Microsoft Office and general computer systems.
- A positive, professional, and customer-focused attitude.
- Experience using Pentana Era Power is an advantage, but not essential
What We Offer
- Supportive and friendly team environment.
- Ongoing training and development opportunities.
- Opportunity to build a rewarding career within the automotive industry.
If you are a motivated administrator who enjoys delivering exceptional customer service and thrives in a busy environment, we'd love to hear from you.
Receptionist/Warranty Clerk in Willoughby employer: Ateco Group
Ateco Group is an exceptional employer that fosters a dynamic work culture focused on collaboration and innovation. With a commitment to employee growth, we offer comprehensive training programs and career advancement opportunities, particularly in the vibrant locations of Parramatta, Five Dock, and Chatswood. Join us to be part of a forward-thinking team that values strategic thinking and rewards high performance in the automotive industry.
