Taphouse Hotel Group is a growing hospitality business with a focus on creating welcoming local venues that deliver outstanding food, beverage, and customer experiences. As we continue to invest in our business, we're seeking an experienced Senior Operations Manager to lead the day-to-day operations of one of our established pubs on the Northern Gold Coast.
About the Role
This is a hands-on leadership role responsible for the overall performance of a busy hospitality venue. You'll oversee daily operations, lead and develop the team, drive commercial performance, and ensure every guest receives an exceptional experience.
You'llhave the opportunity to influence the direction of the venue while maintaining high standards across service, compliance, and financial performance.
Key Responsibilities
Oversee the day-to-day operations of the venue
Lead, coach, and develop department managers and venue staff
Drive sales and profitability across food, beverage, gaming, and functions
Manage labour costs, budgets, stock control, and key performance indicators
Work closely with the kitchen team to maintain food quality and cost targets
Ensure compliance with liquor licensing, WHS, and food safety requirements
Build a positive team culture focused on accountability, service, and continuous improvement
Deliver an outstanding customer experience across all areas of the business
About You
You are a confident hospitality leader who enjoys being on the floor, developing people, and driving strong business results.
To succeed in this role, you'll have:
Minimum five years' experience in senior hospitality or venue management
Strong leadership skills with experience managing diverse hospitality teams
Proven commercial acumen and experience managing budgets and KPIs
Experience in food and beverage operations, gaming, and functions
Sound knowledge of hospitality compliance and venue operations
A hands-on approach with excellent communication and problem-solving skills
You will hold a QLD RSA and Approved Manager Certificate (or willingness to obtain)
What's on Offer
Salary package of $95,000 – $105,000 + Super
Senior leadership role with autonomy and influence
Opportunity to join a growing hospitality business
Supportive ownership with a long-term vision
Career development opportunities as the business continues to grow
Unlock job insights
Hirer responsiveness Salary match Number of applicants
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as an operations manager?
- How much notice are you required to give your current employer?
- Have you worked in a role which requires a sound understanding of OH&S/WHS?
- Do you have a current NSW approved managers liquor licence?
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What can I earn as an Operations Manager
Senior Operations Manager employer: at
At ALH Hotels, we pride ourselves on being a vibrant and inclusive workplace where every team member is valued. As an Assistant Manager at the Sail and Anchor, you'll not only enjoy competitive benefits like discounts across our brands and comprehensive wellbeing support, but you'll also have the opportunity to grow your career within the Endeavour Group network. Join us in creating a welcoming atmosphere for locals while developing your leadership skills in a dynamic pub environment.
