At a Glance
- Tasks: Lead a passionate team in providing top-notch care for pets and managing daily operations.
- Company: Camelot Pet Resort, a trusted pet accommodation service with a focus on quality care.
- Benefits: Enjoy bi-monthly leadership sessions, hands-on support, and the chance to make a real impact.
- Other info: Autonomous role with opportunities for creative problem-solving and professional growth.
- Why this job: Combine your love for animals with leadership skills in a dynamic, rewarding environment.
- Qualifications: 3-5 years of team leadership experience and a commitment to exceptional customer service.
The predicted salary is between 58500 - 71500 $ per year.
Employment type: Permanent, Full-Time
Location: Karnup, WA
Reports to: Operational Supervisor
About Camelot Pet Resort
Camelot Pet Resort provides a trustworthy and reliable service operating every day of the year. We provide pet accommodation and services for cats and dogs, priding ourselves on quality customer care.
This is an autonomous, hands-on role - the Resort Manager runs day-to-day operations independently on site, with support and escalation available from the operations team, and is suited to someone confident running a site largely on their own initiative.
About the Role
Our fantastic team is on the search for a hardworking, passionate and experienced Resort Manager to join our team. The Resort Manager performs and supervises duties in technical animal care, office routines, and customer relations. You'll maintain the boarding facility's appearance and general housekeeping to provide a comfortable, professional boarding environment, always complying with Health and Safety requirements.
Responsibilities include but are not limited to:
- Overseeing all resort staff on policies and procedures
- Ensuring the well-being of pets through detailed attention to feeding, behaviour, exercise, cleanliness and comfort as per client requests
- Creating a positive and memorable client experience by exceeding customer expectations and actively increasing customer loyalty
- Implementing new procedures and discussing strategies with the leadership team
- Staff recruitment and training
- Maintaining efficient staffing and rostering
- Conducting staff performance reviews as required
- Ensuring WHS requirements are implemented and abided by
- Regular assessment of the property and reporting maintenance requirements
- Financial reports including completing end-of-day items
- Stock ordering and maintaining stock take
3-5 years of experience leading a team
Superior customer service skills, including face-to-face and written communication
Commitment to work weekends and holiday periods (incl. Christmas Day and New Year's Day)
Full Australian working rights
Current driver's license and vehicle access (Camelot is not well served by public transport - you'll need your own transport to site)
Comfortable with the physical demands of the role - regular standing, walking, bending, and lifting, and working outdoors in all weather
A proactive, "can do" attitude with a strong focus on customer service, pet welfare, and facility cleanliness
Confidence working autonomously, with limited on-site backup
Bonus points if you have:
- A qualification in Companion Animal Services (or similar), or farm/large animal experience
- Dog training or behavioural knowledge
- A management degree or certificate
- Confidence with booking/reservation systems
- A love of learning and teaching others
- Enjoys creative problem solving with the confidence to share and execute with leadership
Why you'll love it here:
- Bi-Monthly Virtual leadership sessions - connect regularly with collaborative leader and supportive fellow managers
- Hands-on management support - your experienced Operational Supervisor will check in regularly and be available for ongoing guidance.
- A dynamic workday - no two days are the same; you'll work with animals, people and a fantastic team
- Real ownership of the resort - bring your ideas to life and make a meaningful impact.
Resort Manager — Camelot Pet Resort in Rockingham employer: at
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