Store Supervisor in Perth

We are seeking an experienced and enthusiastic Store Supervisor to join the Pretzel Australia team in Cannington, WA. This is a full-time position offering a fantastic opportunity to lead a dynamic Bakery/Cafe/Fast Food environment and make a real impact on our store's success. As Store Supervisor, you will be responsible for overseeing daily store operations, managing staff, and ensuring an exceptional customer experience. This is a hands-on leadership role where you'll work closely with your team on the shop floor, driving sales and maintaining the high standards Pretzel Australia is known for.

Key responsibilities

• Supervise and manage store staff, including scheduling, training, performance management and development
• Ensure the store meets all operational standards, including cleanliness, merchandising and stock management
• Monitor sales performance and implement strategies to achieve targets and drive business growth
• Provide excellent customer service and resolve customer complaints in a professional and timely manner
• Maintain compliance with health and safety regulations and company policies
• Manage cash handling procedures and reconcile till systems
• Conduct regular stock takes and manage inventory levels to minimise waste and maximise efficiency
• Communicate effectively with head office and implement company initiatives and promotions
• Support the recruitment and onboarding of new team members
• Maintain visual merchandising standards and ensure product displays are attractive and well-organised

What we're looking for

• Experience in a supervisory or management role, ideally in a fast-paced food or beverage environment
• Strong leadership skills with the ability to motivate and develop a diverse team
• Excellent communication and interpersonal skills
• Demonstrated ability to meet and exceed sales targets
• Knowledge of retail operations, stock management and point-of-sale systems
• Strong organisational and time management skills with the ability to prioritise multiple tasks
• A customer-focused approach with a commitment to delivering outstanding service
• Ability to work flexibly, including evenings, weekends and public holidays as required
• Current Food Safety Supervisor Certificate is desirable
• Problem-solving mindset and ability to work well under pressure

What we offer

At Pretzel Australia, we value our team members and offer a competitive benefits package. You will receive industry-standard wages commensurate with your experience, along with opportunities for career development and progression within our growing business. We foster a supportive and inclusive workplace culture where your contributions are recognised and rewarded. Our team enjoys a positive work environment with access to staff discounts and the chance to be part of a dynamic, fast-paced retail setting.

About us

Pretzel Australia is a leading retailer in the food and beverage sector, specialising in high quality baked soft pretzels. We are committed to providing exceptional products and outstanding customer experiences across all our stores. Our team is passionate about delivering excellence every day, and we pride ourselves on creating a welcoming environment for both customers and staff. With a strong reputation for quality and service, Pretzel Australia continues to grow and expand its presence across Australia.