At a Glance
- Tasks: Lead a dynamic team in personal finance settlements, aftercare, and collections.
- Company: Values-driven organisation focused on member satisfaction and ethical practices.
- Benefits: Competitive salary, career progression, and supportive work environment.
- Other info: Join a purpose-driven team with opportunities for growth and development.
- Why this job: Make a real impact on customer outcomes while developing your leadership skills.
- Qualifications: Experience in personal finance and strong leadership abilities required.
The predicted salary is between 54000 - 66000 $ per year.
We are seeking an experienced and people‐focused individual to lead a high‐performing team responsible for settlements, aftercare, and collections within the RAC Finance Personal Finance Solutions team. This is a pivotal leadership role for someone who thrives on developing teams, improving outcomes, and balancing commercial results with exceptional member experience.
The Role
- Lead and inspire a team that manages the end‐to‐end, post‐approval member journey, including settlements, ongoing aftercare, and collections.
- Ensure strong compliance, sustainable collections outcomes, and a consistent positive member experience, while building a culture of accountability, empathy, and high performance.
Key Responsibilities
- Lead, coach, and empower a team responsible for settlements, aftercare, and collections within personal finance.
- Drive successful performance against KPIs through clear strategy, data‐driven decision‐making, and effective leadership.
- Foster a strong coaching culture, with regular feedback, performance reviews, and development plans.
- Ensure best‐practice collections approaches that balance member outcomes with commercial objectives.
- Drive delinquency management strategies, including arrears control and hardship applications.
- Ensure compliance with relevant legislation, policies, and responsible lending and collections frameworks.
- Champion continuous improvement initiatives and contribute to RAC Finance's strategic goals.
About You
You are a confident and empathetic leader with a proven ability to lead collections or credit‐focused teams. You bring a strong understanding of personal finance collections and are passionate about developing people while delivering results.
You will have:
- Tertiary qualification in credit management (Cert IV desirable).
- Proven experience in personal finance, debt management, collections and retention strategies.
- A track record of coaching and developing teams to achieve sustainable performance.
- Excellent communication skills, with the ability to lead difficult conversations confidently and fairly.
- In‐depth knowledge of the National Credit Code, privacy legislation, and financial hardship processes.
- Ability to role model strong leadership behaviours, resilience, and accountability in a fast‐paced environment.
Why Join Us?
- Be part of a values‐driven organisation committed to member satisfaction.
- Lead an established, purpose‐driven team with real impact on customer outcomes.
- Competitive salary and benefits package.
- Play a key role in shaping collections strategy and team culture.
- Opportunities for career progression and leadership development.
- Supportive environment that values ethical collections and high‐quality leadership.
Manager - Personal Finance Solutions employer: at
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