ICT Operations Manager

Be MORE at ECH. ECH is a leading South Australian profit-for-purpose organisation with a 60-year legacy of helping people age productively and independently. We believe our people drive our success, which is why we're committed to a culture of MORE:

• More Wellbeing through flexible work
• More Connection through a collaborative team
• More Growth through industry-leading investment in your development

Your opportunity: As ICT Operations Manager, you'll lead ECH's ICT Operations function, delivering secure, reliable and responsive technology services across the organisation. You'll oversee Service Desk performance, cyber resilience, infrastructure operations and governance, while providing strong leadership to a high-performing ICT team. Working closely with stakeholders and vendors, you'll drive continuous improvement and ensure technology services effectively support our people, clients and broader organisational goals.

You’ll make an impact by:

• Leading ICT Operations to deliver secure, reliable and responsive technology services that enable exceptional experiences for employees and clients.
• Strengthening cyber resilience and operational governance through effective security controls, risk management, change processes and compliance practices.
• Driving Service Desk excellence by improving service quality, customer experience, knowledge management and operational performance.
• Providing technical leadership and continuous improvement by resolving complex operational challenges, managing major incidents and using data-driven insights to enhance service reliability.
• Leading and developing a high-performing ICT team while building strong partnerships across the organisation to deliver technology outcomes aligned with business priorities and client needs.

What you'll bring: To succeed in this role, you'll need the following qualifications & experience:

• Relevant industry certifications such as ITIL, Microsoft, Azure, cyber security, networking, project management or change management certifications.
• Proven experience leading ICT Operations, infrastructure support or Service Desk functions within a complex organisation.
• Strong technical expertise across Microsoft 365 environments, systems administration, endpoint management, networking, identity and access management.
• Demonstrated experience managing ICT incidents, problems and service requests using structured service management processes.
• Strong understanding of cyber security operations including patching, endpoint protection, monitoring, access controls and incident response.
• Experience leading, coaching and developing technical teams while driving service improvements and operational performance.
• Current driver's licence.
• National Police Check.

We would also love you to bring the following skills:

• Tertiary qualifications in Information Technology, Computer Science, Cyber Security or a related discipline.
• Experience working within aged care, healthcare, community services or another regulated industry.
• Experience improving Service Desk maturity, knowledge management practices and ticket quality.
• Strong stakeholder engagement, communication and vendor management skills.
• A proactive mindset with the ability to balance operational delivery, strategic thinking and continuous improvement.

We want you to be MORE with us. We're passionate about supporting our people through wellbeing programs, opportunities for career growth and competitive benefits. You'll enjoy all of this in a supportive work environment where you can create meaningful connections with colleagues who have your back.

As part of a not-for-profit organisation, you can enjoy salary packaging benefits of up to $18,549 per year to reduce your taxable income. We support your health and fitness with free access to ECH gyms and discounted wellness services. Free Employee Assistance Program (EAP) and access to the Moving Mindz app-based wellness program. Opportunities to connect with your ECH community through annual employee team dinners, Christmas celebrations and town hall gatherings. Grow your career through mentoring programs, supported scholarships and annual performance & development planning (PDP).

Ready to be part of something special? Join us and help older South Australians get MORE out of life. We will review applications as they come in and move quickly to secure the right candidate. Applications close Wednesday 19th August 2026.

We encourage individuals from diverse backgrounds to apply, including those living with a disability, from culturally or linguistically diverse backgrounds, part of the LGBTI community, and Aboriginal and Torres Strait Islander people. If you require reasonable adjustments or would like to share your pronouns at any stage of the application or interview process, please let us know.