Carma is seeking a Head of Customer Operations on a 12-month fixed-term contract to lead our customer service, delivery and escalations teams. You will own strategy, performance and continuous improvement to deliver a high-quality customer experience at scale.
You will build high-performing teams, coach leaders, partner with Sales, Buying and Production, and implement data-driven improvements across NPS, feedback and service metrics.
Head of Customer Experience & Operations (12-Month Contract) employer: at
At ALH Hotels, we pride ourselves on being a vibrant and inclusive workplace where every team member is valued. As an Assistant Manager at the Sail and Anchor, you'll not only enjoy competitive benefits like discounts across our brands and comprehensive wellbeing support, but you'll also have the opportunity to grow your career within the Endeavour Group network. Join us in creating a welcoming atmosphere for locals while developing your leadership skills in a dynamic pub environment.
