Customer Experience and Administration Manager
Pure Zone is a fast‐growing Australian Owned and Operated eCommerce brand specialising in premium home and lifestyle products. We're a close‐knit team that takes pride in delivering exceptional customer experiences and are looking for an all‐rounder Customer Experience & Administration Manager to help us do that even better.
About the Role
This is a senior, hands‐on role that sits at the heart of our business. You'll be responsible for the end‐to‐end customer experience – from first enquiry through to post‐purchase resolution – whilst also keeping the day‐to‐day administration of the business running smoothly. It's a varied, fast‐paced role suited to someone who is equally comfortable dealing with customers and managing backend systems and administration.
Key Responsibilities
- Managing and overseeing all general customer enquiries across email and all online platforms promptly and professionally
- Providing post‐purchase support and building genuine customer relationships
- Maintaining accurate records and supporting smooth day‐to‐day administration
- Handling all order‐related enquiries and customer returns in a timely manner
- Managing inventory records and coordinating with internal systems (Shopify, Cin7; Core experience is highly regarded)
- Working closely with internal teams to resolve issues efficiently
About You
- 3+ years' experience in a customer service, customer experience, or administration role with customer facing experience
- Comfortable working in an eCommerce environment – experience with an eCommerce and Retail environment is highly regarded
- Confident handling situations with professionalism
- Highly organised, detail‐orientated skill set
- Strong written and verbal communication skills in English
- Self‐motivated and able to work with a high degree of autonomy
- A genuine team player who takes pride in doing things well
- Previous Retail experience is preferable
- Loves working autonomously as well as being part of a growing team
What We Offer
- A senior role with real autonomy and visibility in a growing Australian eCommerce brand
- Consistent, family‐friendly working hours
- A supportive, respectful team environment where your contribution genuinely matters
- Make a real impact on customer satisfaction and brand reputation
- Competitive salary package commensurate with experience
If you're an experienced customer service professional looking for a role where you can make a real impact, we'd love to hear from you. Apply with your resume and a brief cover letter telling us why this role is the right fit.
Customer Experience and Administration Manager employer: at
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