General Manager (Compensation Claims & Veteran Support)
VetComp is seeking an experienced and results-driven General Manager to oversee daily operations, drive performance across key business functions, and support the CEO in shaping company strategy. The General Manager will be responsible for the effective delivery of case management services, enforcing performance standards, managing the employee lifecycle, and ensuring the business stays competitive through ongoing market awareness. This role requires strong leadership, sound judgement in people management, and the ability to translate operational insight into clear reporting for senior leadership.
Case Management Oversight
Oversee the end-to-end delivery of case management services, ensuring quality, consistency, and compliance with company standards.
Identify bottlenecks or inefficiencies in case handling and implement process improvements.
Performance & KPI Management
Set, monitor, and enforce Key Performance Indicators (KPIs) across relevant teams.
Track performance against targets and take corrective action where standards are not met.
Report on performance trends and outcomes to senior leadership.
Onboarding & Offboarding (Staff and Clients)
Manage and coordinate the onboarding process for new staff, ensuring a smooth and consistent experience.
Oversee the offboarding process for staff, ensuring all procedural, compliance, and administrative requirements are met.
Manage and coordinate the onboarding of new clients, ensuring a high-quality, positive first experience with VetComp — this is a key focus area and a core part of the company's customer experience proposition.
Oversee client offboarding, ensuring the process is handled professionally and maintains VetComp's reputation and relationships.
Continuously refine both staff and client onboarding/offboarding procedures to improve efficiency, satisfaction, and overall experience.
Contribute to the development of business strategy and long-term direction in partnership with the CEO and shareholders.
Translate strategic goals into actionable operational plans.
Provide input on organisational priorities based on operational insight.
Stay current on market trends, competitor activity, and industry developments relevant to VetComp's business.
Use market research to inform strategic and operational decision-making.
Disciplinary Matters & Staff Welfare
Manage and enforce disciplinary processes fairly and in line with company policy and employment law.
Act as a point of escalation for workplace conduct issues.
Champion staff welfare initiatives, fostering a supportive and healthy working environment.
Reporting
Prepare and present regular reports to the CEO covering operational performance, KPI outcomes, staffing matters, and strategic recommendations.
Provide accurate, timely data and insights to support executive decision-making.
General Manager (Compensation Claims & Veteran Support) in Brisbane employer: at
At ALH Hotels, we pride ourselves on being a vibrant and inclusive workplace where every team member is valued. As an Assistant Manager at the Sail and Anchor, you'll not only enjoy competitive benefits like discounts across our brands and comprehensive wellbeing support, but you'll also have the opportunity to grow your career within the Endeavour Group network. Join us in creating a welcoming atmosphere for locals while developing your leadership skills in a dynamic pub environment.
