You'll be the person our association clients call first.
The Association Specialists (TAS) manage not-for-profit associations: their governance, their members, their boards and their day-to-day operations. We've built our reputation on doing that properly, and our clients stay with us because of it.
We're looking for an Association Manager to take ownership of a portfolio of association clients. This is a senior, client-facing role. You're not supporting someone else's relationship. You hold it.
What you'll be doing
- Acting as the primary relationship holder for your portfolio, and building a genuine working relationship with each association president and board
- Running monthly planning meetings with each client to agree the plan of work
- Preparing and issuing board and committee agendas, papers and minutes to a clear schedule
- Delivering monthly management reporting across your clients
- Keeping budgets transparent by raising overruns early and working through the options collaboratively
- Briefing and supporting the Association Client Services Coordinator who works across your portfolio
- Looking for ways to sharpen how we work, not just keep it ticking over
What you'll bring
- Solid client or account management experience, ideally juggling several accounts at once
- Excellent written and verbal communication. You can write a board paper and a difficult email equally well
- Strong organisational skills and real attention to detail, particularly across reporting and governance
- Confidence in front of senior stakeholders
- A proactive approach: you raise things early and turn up with options
- Comfort with Microsoft Office, project management tools like Asana, and time tracking
Helpful, but not essential:
- Not-for-profit or association sector experience
- Familiarity with boards, committees and AGMs
- Harvest or a similar time and billing tool
- Membership management systems or CRM platforms
- Event or conference coordination
What we offer
- Hybrid working from our St Leonards office, 5 days a week onsite, 3 days after onboarding
- Full-time, 35 hours per week
- A genuinely varied portfolio: several associations, several sectors, no two weeks the same
- Established systems, documented processes, and a Coordinator supporting your portfolio
- A team that cares about the standard of the work, and about how we treat each other
Account Manager employer: at
At ALH Hotels, we pride ourselves on being a vibrant and inclusive workplace where every team member is valued. As an Assistant Manager at the Sail and Anchor, you'll not only enjoy competitive benefits like discounts across our brands and comprehensive wellbeing support, but you'll also have the opportunity to grow your career within the Endeavour Group network. Join us in creating a welcoming atmosphere for locals while developing your leadership skills in a dynamic pub environment.
