At a Glance
- Tasks: Provide exceptional customer service and enhance guest experiences at The Sebel Melbourne Kew.
- Company: Join a leading hospitality group committed to inclusivity and growth.
- Benefits: Competitive salary, discounted accommodation, training, and career advancement opportunities.
- Other info: Flexible shifts available, including weekends and public holidays.
- Why this job: Be part of a vibrant team and make memorable stays for guests.
- Qualifications: Experience in customer service, strong communication skills, and a friendly attitude.
The predicted salary is between 15.3 - 18.7 $ per hour.
We are seeking a friendly and professional Guest Services Agent to join our team at The Sebel Melbourne Kew.
As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is pleasant and memorable.
This is a Casual position with full time hours based in the heart of Kew.
- What you'll be doing
- Greeting and checking in/out guests in a timely and courteous manner
- Responding to guest inquiries and requests, both in person and over the phone
- Assisting with luggage and providing concierge services as needed
- Processing payments and maintaining accurate financial records
- Resolving guest issues and concerns in a professional manner
- Maintaining a clean and welcoming reception area
- Proactively identifying opportunities to enhance the guest experience
What we're looking for
- Previous experience in a customer service or hospitality role
- Strong communication and interpersonal skills
- Excellent problem-solving and conflict resolution abilities
- Proficient in using hotel management software and technology
- Flexibility to work a range of shifts, including weekends and public holidays
- A positive, friendly, and customer-focused attitude
- Must be available for a variety of Shifts including Mornings, Afternoons and Graveyard
What we offer
At The Sebel Melbourne Kew, we value our employees and strive to provide a supportive and rewarding work environment.
- In addition to a competitive salary, we offer a range of benefits, including:
- Discounted accommodation rates for you and your family
- Comprehensive training and ongoing development opportunities
- Opportunities for career advancement within the company
- A vibrant and collaborative team culture
- Access to our employee wellbeing program, including fitness and social activities
About us
Regional Accommodation Group is a leading hospitality group with a portfolio of hotels and resorts across Australia.
We are committed to providing exceptional guest experiences and creating a positive and inclusive work environment for our employees.
Join us as we continue to grow and shape the future of the hospitality industry.
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Guest Service Agent in Melbourne employer: At Regional Accommodation Group
At Regional Accommodation Group, we pride ourselves on fostering a vibrant and supportive work culture that values teamwork and exceptional guest service. As a Resort Front Desk Specialist at Quality Resort Parkhurst in Rockhampton, you'll enjoy flexible working hours, opportunities for professional development, and the chance to be part of a dynamic team dedicated to creating memorable experiences for our guests.
Contact Details:
At Regional Accommodation Group Recruitment Team
