At a Glance
- Tasks: Welcome guests, handle inquiries, and ensure exceptional service throughout their stay.
- Company: Join the vibrant team at Mantra Nelson Bay, a renowned resort.
- Benefits: Competitive salary, career growth, discounted accommodation, and a supportive team.
- Other info: Flexible roster with opportunities to work weekends and public holidays.
- Why this job: Make lasting impressions and thrive in a dynamic hospitality environment.
- Qualifications: Customer service experience is a plus; strong communication skills and a positive attitude required.
The predicted salary is between 47250 - 57750 $ per year.
Location: Mantra Nelson Bay
Job Type: Full-Time or Casual
About Us
Mantra Nelson Bay is a renowned resort nestled in the heart of the beautiful Nelson Bay, offering outstanding accommodation and exceptional guest experiences. We pride ourselves on delivering memorable stays through friendly, professional, and attentive service. Join our dynamic team and be part of an exciting and vibrant hospitality environment.
Position Overview
We are seeking a passionate and dedicated Guest Service Agent to join our team at Mantra Nelson Bay. This is an excellent opportunity for individuals who thrive in a fast-paced environment, love interacting with guests, and are committed to providing an exceptional guest experience. As a Guest Service Agent, you will be the first point of contact for our guests, responsible for delivering outstanding customer service throughout their stay.
Duties and responsibilities:
- Welcome and check-in/check-out guests in a friendly and professional manner
- Answer guest inquiries, provide information about the resort and local area
- Handle reservations and assist guests with bookings, upgrades, and special requests
- Resolve guest concerns or complaints promptly, ensuring guest satisfaction
- Maintain accurate guest records and billing information
- Ensure the lobby and front desk areas are clean, organised, and well-stocked
- Collaborate with other departments to ensure guest needs are met and exceeded
- Assist with administrative tasks such as answering phones, email correspondence, and handling payments
- Ensure the resort's security procedures are followed to ensure guest safety
- Support other team members as needed to ensure smooth operations
- Ensure a very high level of customer service is constantly maintained
- Maintain good communication and work relationships in all hotel areas and with all properties
- Processing large volumes of reservations in a timely and professional manner
- Timely email management
The successful candidate will have:
- Previous experience in a customer service or hospitality role is desirable, but not essential
- Excellent communication and interpersonal skills
- A positive and proactive attitude with a passion for providing exceptional service
- Ability to work independently and as part of a team
- Strong attention to detail and organisational skills
- Availability to work on a flexible roster, including weekends and public holidays
- A professional appearance and a friendly demeanour
Why Join Us:
- Competitive salary and benefits
- Opportunity for career growth within the Accor Hotels Group
- Work in a beautiful, dynamic environment
- Join a supportive and inclusive team
- Discounted accommodation for friends and family
If you are looking for a rewarding career in hospitality and enjoy making lasting impressions on guests, we would love to hear from you. Become part of the Mantra Nelson Bay team!
Guest Services Agent employer: AT Hotel Group
Grand Mercure Apartments Magnetic Island offers a vibrant work culture where team members are valued for their contributions and encouraged to grow. With a focus on exceptional customer service and maintaining high cleanliness standards, employees enjoy flexible working hours and the unique advantage of working in a stunning island location. Local residents are particularly welcomed, fostering a sense of community and connection among staff.
