ASX is seeking a Case Management professional to triage incoming customer queries related to the CHESS Replacement Project. You will assign cases to internal teams based on complexity and priority, and track resolution in the case management system.
You'll work with Line 2 and 3 SMEs, monitor progress, provide updates to customers within SLA, and contribute to knowledge base and process improvements. ASX supports flexible and hybrid working and background checks are part of onboarding.
Hybrid Customer Support Case Manager in Sydney employer: ASX
Joining ASX means becoming part of a dynamic team dedicated to powering Australia's financial markets with a strong commitment to diversity and inclusion. Our workplace culture fosters collaboration and innovation, offering employees opportunities for growth and development while supporting flexible working arrangements. With a focus on stakeholder engagement and a commitment to gender equality, ASX is an excellent employer for those seeking meaningful and rewarding careers in a leading global securities exchange.
