At a Glance
- Tasks: Lead a team to resolve complex complaints and drive improvements in customer outcomes.
- Company: Assurant, a diverse and innovative company based in Hawthorn East.
- Benefits: Hybrid work environment, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team focused on achieving SLAs and KPIs.
- Why this job: Make a real difference by improving customer experiences and leading a passionate team.
- Qualifications: Strong leadership skills and prior regulatory experience are essential.
The predicted salary is between 49500 - 60500 $ per year.
Assurant in Hawthorn East seeks a Complaints Team Leader to oversee complex complaints, coach a team of Officers, and ensure regulatory compliance.
You will resolve escalated claims, make final IDR decisions, and drive improvements across the complaints function in a hybrid work environment.
Join a diverse team and lead initiatives that improve customer outcomes while meeting SLAs and KPIs. Prior regulatory exposure and leadership skills are highly valued.
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Senior Complaints Leader in Melbourne employer: Assurant
Assurant is an exceptional employer that fosters a vibrant work culture, prioritising innovation and collaboration among its diverse teams. Located in Hawthorn, employees benefit from a hybrid work model, extensive professional development opportunities, and a strong commitment to work/life balance, including recharge days and volunteering leave. With a focus on inclusion and equity, Assurant empowers its staff to thrive while making a meaningful impact in the connected world.
