At a Glance
- Tasks: Lead a team to resolve complex complaints and ensure compliance with industry regulations.
- Company: Join Assurant, a leader in customer-focused solutions in Melbourne.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Dynamic role with a focus on coaching and team development.
- Why this job: Make a real difference by improving customer experiences and driving process enhancements.
- Qualifications: Experience in complaints management and strong leadership skills required.
The predicted salary is between 56250 - 68750 $ per year.
Assurant is hiring a Complaints Team Leader in Melbourne to oversee complex and escalated complaints, make final IDR decisions, and ensure compliance with RG 271 and AFCA guidelines.
You will coach a team of Complaints Officers, monitor trends, and drive process improvements for timely, customer‐focused outcomes.
You will be the primary contact for external clients on escalated claims, ensuring clear communication and resolutions while meeting SLAs and regulatory standards.
Hybrid Complaints Team Lead - IDR & Regulatory Expert in Melbourne employer: Assurant
Assurant is an exceptional employer that fosters a vibrant work culture, prioritising innovation and collaboration among its diverse teams. Located in Hawthorn, employees benefit from a hybrid work model, extensive professional development opportunities, and a strong commitment to work/life balance, including recharge days and volunteering leave. With a focus on inclusion and equity, Assurant empowers its staff to thrive while making a meaningful impact in the connected world.
