Assurant, Inc. in Hawthorn East is seeking a Complaints Team Leader to guide the complaints function and make final IDR decisions. You will coach a team of officers, ensure RG 271 and AFCA compliance, and deliver fair, timely outcomes for escalated claims.
Lead communication with external clients on escalated cases, drive process improvements, and report trends to senior management in a hybrid work model.
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Complaints Team Lead — IDR & Escalations Expert in Melbourne employer: Assurant, Inc.
Assurant is an exceptional employer that fosters a culture of innovation and inclusivity, making it an ideal workplace for the Mobile Lead Technician role. With comprehensive benefits such as international mentoring programs, generous parental leave, and opportunities for professional development, employees are supported in achieving work-life balance while contributing to meaningful customer experiences. Located in Auburn, the Device Care Centre offers a collaborative environment where technicians can thrive, mentor others, and engage in continuous improvement initiatives.
