About Us
ARL is a leading retail services group supporting independent retailers across some of Australia's best-known retail brands, including Toyworld, SportsPower, Compleat Angler, Camping World and Mensland.
Our purpose is simple: to help independent retailers build thriving, contemporary and profitable businesses.
We are focused on continuing to grow our digital presence, improving the online customer experience and supporting our retailers through effective eCommerce and digital marketing initiatives.
The Role
Reporting to the Marketing and eCommerce Manager - Toyworld, you'll play an important role in driving our online commercial performance and customer experience.
You'll be responsible for monitoring and improving website performance, executing digital trading initiatives, optimising the customer journey and using data to identify opportunities for growth.
This is a hands-on role that combines commercial thinking, digital marketing and website optimisation.
Key Responsibilities
- Drive online sales performance, conversion rates, average order value and customer retention.
- Manage and optimise website content, product collections, navigation and online merchandising.
- Coordinate online promotional campaigns and trading activities.
- Analyse website and campaign performance, identifying opportunities to improve sales and customer experience.
- Manage email marketing and customer lifecycle campaigns, including segmentation, abandoned cart and post-purchase communications.
- Identify and implement improvements to website usability, navigation and conversion.
- Work with internal stakeholders and external digital partners to deliver website enhancements and resolve issues.
- Provide regular performance reporting and actionable recommendations to support business growth.
About You
We're looking for someone who is passionate about eCommerce, commercially focused and comfortable using data to make decisions.
Ideally, you'll bring:
- Experience in an eCommerce or digital performance role, preferably within retail.
- Strong understanding of online trading, conversion optimisation and customer experience.
- Experience working with Shopify, Google Analytics 4 and email marketing platforms.
- Strong analytical skills and the ability to turn insights into practical actions.
- Excellent organisational skills and attention to detail.
- A proactive approach, with the confidence to identify opportunities and drive improvements.
- Strong communication skills and the ability to work collaboratively across teams.
- A qualification in eCommerce, Marketing, Business or a related discipline would be highly regarded.
Why Join Us?
Work with one of Australia's most recognised and trusted retail brands.
Play a meaningful role in growing our online business.
Enjoy a varied role combining eCommerce, digital marketing and commercial performance.
Be part of an established Australian retail group supporting independent retailers across the country.
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eCommerce Specialist - Toyworld in Melbourne employer: Associated Retailers
At Associated Retailers Limited (ARL), we pride ourselves on being an exceptional employer that empowers our team to shape the future of retail across Australia and New Zealand. With a focus on member development and operational excellence, we offer a dynamic work culture that fosters growth, innovation, and collaboration. Our Oakleigh Support Office provides a supportive environment with competitive benefits, including birthday leave and free parking, making ARL a fantastic place for passionate retail leaders to thrive.
