Keepsake & Preparation Coordinator - Morisset
Our client is a leading provider of pet cremation services in Australia with a national footprint. This role contributes significantly to providing premium customer service by carrying out pet aftercare services in a professional and compassionate manner supporting the company's purpose in "Honoring a Lifetime of Unconditional Love".
Responsibilities: Customer Service
- Assist in phone enquiries as required including liaising with clinics and/or customers to clarify order requirements
Preparations
- Washing and drying pets for viewings if needed
- Carrying out viewing cremations and gold and platinum cremations as required
- Managing the cool rooms and the pets on hold, liaising with the Client Care team to expedite pets to cremation within guidelines
Keepsakes
- Taking fur clippings from pets in accordance with client requirements
- Preparing pets for office viewings and cremations
- Taking clay paw prints of pets
- Taking ink paw prints on card ensuring quality, clear prints including trimming fur between claws and cutting claws as required
- Taking digital paw print photos, uploading to computer system and creating cards ensuring quality of print in preparation for delivery to client
- Place pet's ashes into urns, wooden boxes and finalise preparation of bags to be returned to clients
- Coordinate external product engraving as required ensuring quality control is maintained and aligned with marketed products
- Carry out accurate data entry and reporting via the Pet Tracker database
Stock Management
- Assisting with warehouse duties, including stock movements, seeing in deliveries and keeping the area neat and tidy
Requirements:
- Effective verbal and interpersonal skills
- Exceptional customer focus and service orientation
- Ability to effectively manage multiple tasks
- Maintain a positive attitude whilst under pressure
Aboriginal and Torres Strait identified candidates are encouraged to apply.
Additional information
- Full-time hours
- Morisset Location
- Immediate Start
Keepsake & Preparation Coordinator - Morisset employer: Asquith Workforce
Join our vibrant team as a Volleyball Umpire in the heart of Sydney, where you'll enjoy flexible evening shifts in a friendly and active sporting environment. We prioritise employee growth and offer a supportive culture that values your experience and passion for the game, making it an ideal place for those looking to make a meaningful impact in the community.
