At a Glance
- Tasks: Support a government project by facilitating change and helping teams adapt to new systems.
- Company: Join Aspirante, a dynamic company driving innovation in government services.
- Benefits: Enjoy a hybrid work model, competitive pay, and opportunities for professional growth.
- Other info: Flexible working arrangements with potential for contract extensions.
- Why this job: Make a real difference by guiding teams through impactful changes in technology and processes.
- Qualifications: Five years of experience in change management and strong communication skills required.
The predicted salary is between 56700 - 69300 $ per year.
- Change Analyst - CRM and Case Management
- Aspirante is seeking an experienced
Change Analyst to support a Queensland Government department’s Enterprise CRM and Case Management Service project.
The project will introduce new technology, processes, roles and ways of working across multiple business areas.
You will help impacted teams understand the changes, prepare for transition and confidently adopt the new service.
Working closely with the Product Owner, Project Manager, business representatives and technical teams, you will deliver practical change, communication and learning activities throughout implementation.
Your responsibilities will include
- Conducting detailed change impact assessments across business areas, roles, processes, systems and ways of working.
- Identifying change risks, dependencies and mitigation actions to support planning and implementation decisions.
- Developing and maintaining change and adoption plans, stakeholder engagement plans, communications schedules, readiness checklists and adoption measures.
- Supporting business readiness assessments, checkpoints and go-live criteria.
- Facilitating workshops, briefings, interviews and consultation activities with stakeholders and end users.
- Developing targeted communications across channels such as Share Point Online, intranet pages, presentations and electronic communications.
- Supporting learning needs analysis and developing practical materials, including quick reference guides, job aids and walkthroughs.
- Contributing to cutover, go-live, hypercare and post-rollout support, including coaching, feedback collection and adoption monitoring.
- Reporting on change progress, readiness, risks and issues, and recommending practical actions.
- Aspirante is seeking an experienced
Change Analyst to support a Queensland Government department’s Enterprise CRM and Case Management Service project.
The project will introduce new technology, processes, roles and ways of working across multiple business areas.
You will help impacted teams understand the changes, prepare for transition and confidently adopt the new service.
Working closely with the Product Owner, Project Manager, business representatives and technical teams, you will deliver practical change, communication and learning activities throughout implementation.
Your responsibilities will include
- Conducting detailed change impact assessments across business areas, roles, processes, systems and ways of working.
- Identifying change risks, dependencies and mitigation actions to support planning and implementation decisions.
- Developing and maintaining change and adoption plans, stakeholder engagement plans, communications schedules, readiness checklists and adoption measures.
- Supporting business readiness assessments, checkpoints and go-live criteria.
- Facilitating workshops, briefings, interviews and consultation activities with stakeholders and end users.
- Developing targeted communications across channels such as Share Point Online, intranet pages, presentations and electronic communications.
- Supporting learning needs analysis and developing practical materials, including quick reference guides, job aids and walkthroughs.
- Contributing to cutover, go-live, hypercare and post-rollout support, including coaching, feedback collection and adoption monitoring.
- Reporting on change progress, readiness, risks and issues, and recommending practical actions.
About you You will bring
- A minimum of five years’ experience in organisational change, communications, business readiness or a similar role within a project or program environment.
- Demonstrated experience supporting complex change involving digital, ICT or enterprise systems.
- Practical experience conducting change impact assessments and supporting business readiness, transition and adoption.
- Strong stakeholder engagement skills, including working with end users, management, subject matter experts, technical teams and delivery partners.
- Experience facilitating workshops and translating stakeholder feedback into practical change actions.
- Strong written communication, presentation and organisational skills, with the ability to manage competing priorities.
- Experience working in government or a large, complex organisation.
- Strong Microsoft Office skills, particularly Power Point, Word and Excel.
- Highly regarded
- PROSCI or APMG Change Management certification, or relevant tertiary qualifications.
- Experience with CRM, case management, Microsoft Dynamics 365, Power Platform or comparable enterprise platforms.
- Familiarity with Agile, incremental and waterfall delivery approaches.
- Experience with learning management systems, e-learning authoring tools and communication or collaboration platforms such as Share Point Online, Viva Engage and Microsoft Forms.
- Contract and working arrangements
Contract
4 January 2027 to 1 October 2027
Hours
40 hours per week, Monday to Friday, eight hours per day
Location
Carseldine or Brisbane CBD
Hybrid arrangement
50% WFH and 50% office
Flexibility to work from either office location is preferred. Optional extensions may be available at the client’s discretion.
Applications close 9 am 4 November 2026.
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Change Analyst in Brisbane employer: Aspirante
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