- Conduct in-depth consultations and match tailored treatment programs to patient needs
- Confidently guide patients through the enrolment process
- Proactively generate new business through follow-ups and outreach
- Achieve sales targets and promote relevant products and services
- Deliver Exceptional Patient Care
- Build strong, lasting relationships with patients
- Provide ongoing support, monitor progress, and address concerns
- Coordinate check-ups and facilitate doctor consultations
- Manage patient accounts, encourage feedback and review, and ensure satisfaction
- Handle enquiries and manage patient transfers with professionalism
- Maintain Administration & Compliance Excellence
- Process payments and reconcile daily transactions
- Maintain accurate patient records using CRM and clinic systems
- Ensure all documentation, prescriptions, and records meet compliance requirements
- Support Clinic Operations
- Manage reception, scheduling, and day-to-day clinic administration
- Oversee stock levels and order processing
- Resolve issues efficiently while adhering to company policies
- Collaborate & Uphold Professional Standards
- Maintain strict patient confidentiality and ethical conduct
- Work collaboratively with team members and medical professionals
- Communicate effectively to ensure smooth clinic operations
Why Join Ashley & Martin?
- Be part of a trusted, industry-leading brand
- Make a real difference in patient confidence and outcomes
- Thrive in a supportive, performance-driven environment
- Enjoy a role that blends sales, service, and healthcare impact
- The Impact You'll Make
Your work goes beyond sales- you'll directly contribute to life-changing results for patients, building confidence and long-term loyalty. Your dedication and expertise will strengthen our reputation for excellence and ensure every patient feels supported and empowered.
About You
- Strong sales and customer service experience. at least 2 years' experience in sales / customer service essential
- Exceptional communication, relationship-building, interpersonal, and presentation skills
- Highly organised with strong attention to detail and strong work ethic
- Comfortable working toward targets and KPIs
- Professional, empathetic, and patient-focused and a passion for helping people and improving their lives
- Proficiency in Microsoft Office Suite and CRM Systems.
Customer Service Specialist employer: Ashley and Martin
Ashley and Martin is an exceptional employer that prioritises both patient care and employee development within a supportive clinic environment. Located in Melbourne Dandenong, the company fosters a collaborative work culture where you can build meaningful relationships with patients while also having clear pathways for career advancement in clinic sales. With a focus on professional growth and a commitment to quality care, this role offers a rewarding opportunity for those looking to make a difference.
