At a Glance
- Tasks: Provide top-notch customer service across various channels and support clients with empathy.
- Company: Join a leading government agency making a difference in the community.
- Benefits: Competitive pay, stable hours, and potential for contract extension.
- Other info: Work on-site in Newcastle West, Monday to Friday, 9 AM - 5 PM.
- Why this job: Make a real impact by helping vulnerable clients in challenging situations.
- Qualifications: Strong communication skills and experience in fast-paced customer service.
The predicted salary is between 41 - 41 $ per hour.
Join a leading government agency in Newcastle West as a Customer Service Officer!
About the Role
We are seeking an empathetic and driven Customer Service Officer to join the Customer Engagement team within Estate Management in Newcastle West. In this key role, you will deliver high-quality, specialist service to clients across multiple communication channels, ensuring every interaction aligns with established Customer Excellence Principles.
Key Responsibilities
- Multichannel Support: Respond to inbound customer enquiries via phone, email, face-to-face, and online click-to-chat.
- Trauma-Informed Service: Apply de-escalation and trauma-informed communication techniques when assisting vulnerable clients experiencing grief, illness, or complex circumstances.
- Compliance & Record Keeping: Resolve customer enquiries in line with operating policies and maintain accurate interaction logs and transaction records in internal systems.
- Complaint Resolution: Manage complex enquiries, elevate unresolved issues appropriately, and contribute to continuous process improvement.
What We Are Looking For
- De-escalation Skills: Proven ability to manage sensitive situations, challenging behaviours, and high-stress scenarios professionally.
- Adaptability: Experience working in a fast-paced, high-volume contact center or customer service environment.
- Communication: Excellent verbal and written communication skills with strong active listening capabilities.
Position Details
- Location: Newcastle West, NSW (100% On-site | Monday to Friday, 9:00 AM - 5:00 PM)
- Duration: Contract through to 30/10/2026 (Possibility to extend)
- Pay Rate: $41.00 per hour + super (PAYG)
Customer Service Officer – Newcastle employer: Ashdown People
Join a dynamic local council in Leichhardt as a Senior Property Officer, where you will play a pivotal role in managing and developing a diverse commercial property portfolio. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional growth and development. Enjoy the benefits of working within a community-focused environment that values your expertise and contributions while ensuring compliance with relevant legislation and governance.
