As the primary point of contact for a portfolio of customers, you'll work closely with them throughout their journey from onboarding to ongoing success, renewals and strategic account growth. You'll become a trusted advisor to your customers, ensuring they successfully adopt our solutions, achieve their business goals, and continue to grow with us.
Key responsibilities
- Manage a portfolio of customer accounts and develop trusted, long-term relationships
- Drive product adoption by helping customers maximise the value of our platform
- Conduct regular customer success reviews and develop action plans to achieve customer objectives
- Monitor customer health, identify potential risks and proactively reduce churn
- Work closely with internal teams to advocate for customer needs
- Identify opportunities for account growth, upselling and cross-selling, delivering genuine customer value
- Maintain accurate customer records, success plans and engagement activities within the CRM
- Contribute to customer education through webinars, knowledge base articles and product resources
About you
- 4+ years' experience in Customer Success, Account Management, SaaS Consulting or a similar client-facing role
- Excellent communication and relationship-building skills via phone, email and online meetings
- A proactive, customer-first approach with strong problem-solving ability
- Able to translate complex technical concepts into simple, understandable explanations
- Excellent organisational and time management skills
- Experience using CRM platforms such as Zoho CRM, HubSpot or Salesforce
- A genuine passion for helping customers achieve outstanding outcomes
- Supply copies of all educational qualifications
- Respectful and supportive environment with resources to get your work done
Growth opportunities
- Strong emphasis on work/life balance including weekly and monthly office social activities
- Office conveniently located near the light rail
About us
Arventa is a growing Australian SaaS company helping organisations create safer, smarter workplaces through our workplace risk and compliance software platform. More than 3,000 Australian businesses rely on our system to manage workplace safety and risk.
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Senior Customer Success Officer in Canberra employer: Arventa Pty Ltd
Arventa is an exceptional employer located in Canberra, offering a dynamic work environment that prioritises respect, support, and employee growth. With a strong emphasis on work/life balance and a culture of innovation, employees are encouraged to build meaningful relationships while contributing to cutting-edge risk management solutions. Join our team to be part of a collaborative spirit where your contributions are valued and rewarded.
