At a Glance
- Tasks: Lead community services, ensuring high-quality outcomes and operational excellence.
- Company: Aruma, a values-driven organisation dedicated to supporting people with disabilities.
- Benefits: Join a diverse team, drive positive change, and shape service excellence.
- Other info: Inclusive workplace focused on continuous improvement and community impact.
- Why this job: Make a real difference in people's lives while leading a passionate team.
- Qualifications: 5+ years in leadership roles within disability or community services.
The predicted salary is between 103500 - 126500 $ per year.
Lead Services. Drive Operational Excellence. Make a Difference.
About the Role
The Manager, Community is responsible for leading and managing a portfolio of community-based services, ensuring high-quality outcomes for customers while aligning with Aruma's strategic goals and values.
This role provides leadership, coaching, and support to Service Leads and frontline teams, fostering a culture of accountability, collaboration, and continuous improvement.
As a key operational leader, you will oversee service delivery across a range of settings, including community hubs, respite services, customer homes, and community-based supports.
You will be accountable for operational performance, financial management, workforce planning, quality outcomes, and compliance.
The successful candidate will support person-centred practices, ensuring customers receive safe, high-quality support that promotes independence, choice, and inclusion.
You will also play a critical role in maintaining compliance, managing risks, and driving service excellence across your portfolio.
You will be responsible for
- Providing leadership across complex support and service environments.
- Supporting Service Leads and frontline leaders to deliver exceptional services.
- Managing service delivery risks and operational challenges.
- Driving quality, clinical governance, compliance, and safeguarding outcomes.
- Overseeing workforce planning, service continuity, and financial performance.
- Building strong relationships with customers, families, and key stakeholders.
About You
- Minimum 5 years' leadership experience in disability, community services, health, aged care, or human services.
- Experience managing large and diverse workforces.
- Proven experience supporting customers with complex needs.
- Strong understanding of NDIS, clinical governance, quality, and compliance frameworks.
- Demonstrated success managing budgets, workforce utilisation, and operational performance.
- A resilient and visible leader who thrives in complex environments.
Why Join Aruma?
- Lead a diverse portfolio of complex services.
- Drive positive outcomes for customers and teams.
- Join a values-led organisation focused on inclusion and quality.
- Play a key role in shaping service excellence across the region.
About us
Aruma is a leading Australian for-purpose, values-driven organisation dedicated to helping people with disabilities live the life they envision.
Operating across Eastern Australia, Aruma supports over 5,000 individuals, employs more than 5,000 staff, and boasts an annual turnover of around $500 million.
The organisation is undergoing significant transformation as the NDIS and social and technological advancements reshape the landscape of disability support in Australia.
Aruma | Disability services. Putting you first.
Our Commitment
At Aruma, we’re committed to building a workforce that reflects the community we serve.
We welcome applicants from all backgrounds and are focused on creating an inclusive, high-performing workplace.
If you're an experienced people leader with strong operational capability and a passion for delivering positive customer outcomes, we'd love to hear from you.
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Manager Community in Warilla employer: Aruma
Aruma is an exceptional employer that prioritises a supportive and inclusive work culture, making it an ideal place for professionals passionate about community services. Located in the vibrant Toowoomba/Ipswich region, employees benefit from flexible working arrangements, ongoing professional development opportunities, and a commitment to person-centred care that empowers both staff and clients. Join us to make a meaningful impact while enjoying a collaborative environment that values your contributions.
