At a Glance
- Tasks: Lead and inspire our Visitor Experience team to deliver top-notch customer service.
- Company: Join the vibrant Arts Centre Melbourne, a hub for creativity and culture.
- Benefits: Flexible hours, dynamic work environment, and opportunities for personal growth.
- Other info: Night and weekend shifts required; must consent to facial recognition timekeeping.
- Why this job: Make a real difference in visitor experiences while working in a fun, engaging atmosphere.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 49500 - 60500 $ per year.
Lead and support our Visitor Experience team in delivering outstanding customer service to our visitors and to ensure the efficient and effective operation of their assigned front of house venue. You will be experienced in resolving customer issues in a professional, timely manner, whilst ensuring the operational needs of the Visitor Experience team are being met.
Hours of work vary, with most events at night and on weekends, particularly Friday and Saturday.
About You
- Significant experience in leading and managing varied service and operational activities
- Significant experience in delivering exemplary customer service
- Significant experience in supervising, motivating and improving the performance of teams
- Moderate experience in developing and maintaining relationships
- Proven experience in conflict resolution and creative problem solving
- Proven ability to prioritise workload in a deadline based environment
About the Team
The Visitor Experience team sits within the Destination and Audience pillar and is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit. The team is comprised of service and support teams for Front of House, Car Park, Welcome Team, Stage Door, Guided Tours and Applications that support all of these areas.
Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check. Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.
Supervisor, Visitor Experience (Venues) in Melbourne employer: Arts Centre Melbourne
Arts Centre Melbourne is an exceptional employer, offering a vibrant work culture that celebrates diversity and creativity within one of Australia's premier arts and cultural precincts. As a Supervisor in Hospitality, you'll benefit from comprehensive development opportunities, enjoy complimentary tickets and discounts, and be part of a supportive team dedicated to delivering outstanding customer experiences. With a commitment to employee wellbeing and inclusivity, Arts Centre Melbourne fosters an environment where your career can flourish while you contribute to the magic of live performances.
