At a Glance
- Tasks: Lead a dynamic team, ensuring high client service and achieving KPIs.
- Company: Gallagher Bassett, a people-first company making a real difference.
- Benefits: Competitive pay, comprehensive benefits, career growth, and a supportive culture.
- Other info: Join a collaborative environment with opportunities for ongoing learning.
- Why this job: Make an impact by helping clients navigate challenges and improve outcomes.
- Qualifications: Experience in Workers Compensation and team management required.
The predicted salary is between 49500 - 60500 $ per year.
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.
In the role of a Team Manager you will be responsible for leading a team within the SA Operations, providing strategic direction, ensuring the business delivers on the KPIs and service standards are met within their team. The role is responsible for leading the success of the individual team members through providing support and feedback.
How you'll make an impact:
- Manage day to day operations of the team ensuring compliance whilst maintaining high client service standards.
- Build and maintain strong Client relationships and identify viable solutions to contribute to ensuring high levels of client satisfaction.
- Identify any skill and knowledge gaps in business unit service provision and work with Direct Manager to develop strategies and processes to ensure services meet business and client requirements.
- Observe and monitor processes (workflow process and work instructions), team performance trends and identify improvement opportunities or take remedial action to resolve issues identified.
- Support the achievement of our target remuneration in regards to performance measures through improving claims management outcomes, ensuring alignment to KPI Measures.
- Provide effective coaching and feedback to staff on technical and performance related issues.
- Work with Branch Managers to identify skills and knowledge gaps and assist with the up-skilling of the team.
About you:
- Workers Compensation or Return to Work Industry Experience.
- Previous experience managing & developing teams.
- Knowledge of general business and administrative practices and managing cost effective business activities.
- Experience of finance and resource management to achieve the financial results for their business unit.
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. Competitive compensation, comprehensive benefits programs designed to support your well-being, career development opportunities and ongoing learning, and a collaborative, people-first culture with accessible leadership are just some of the benefits we offer.
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.
Team Manager in Adelaide employer: Arthur J. Gallagher & Co.
Arthur J. Gallagher & Co. fosters a culture grounded in teamwork and integrity, empowering employees to take ownership of their careers while making a meaningful impact. The company values curiosity and celebrates new ideas, providing a supportive environment where individuals can thrive. With a focus on helping clients navigate complexity and recover from challenging situations, employees are part of a team that genuinely cares about doing the right thing.
