At a Glance
- Tasks: Provide payments support and administrative tasks for Workers Compensation Operations.
- Company: Gallagher Bassett, a leader in helping people through challenging moments.
- Benefits: Competitive salary, flexible work, health insurance discounts, and paid volunteer days.
- Other info: Join a diverse team that values inclusion and offers great career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive team.
- Qualifications: Customer service experience, strong admin skills, and excellent communication abilities.
The predicted salary is between 49500 - 60500 $ per year.
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.
In the role of a Payments Officer, you will be responsible for providing payments and administrative support functions to the South Australian – Workers Compensation Operations, for the South Australian Community on behalf of Return to Work SA.
How you'll make an impact:
- Provide a professional and customer focused payments service for all internal and external stakeholders regarding payment and general enquiries;
- Support the claims teams through performing general administrative tasks as required;
- Liaise with stakeholders for the accurate keying and processing of payments;
- Ensure that all payments are processed promptly & accurately, and that all appropriate procedures have been complied with to meet business unit KPIs such as service level agreements and service standards;
- Maintain filing and data integrity standards within internal systems;
- Monitor, process and action emails received in the shared email inboxes;
- Ensure a tailored customer centric service with empathy, respect and a focus on continued improvement.
About you:
- Recent work experience within a customer service-based role;
- Strong administration experience;
- Excellent communication and interpersonal skills as well as a team player attitude;
- Exceptional time management and organisation skills;
- Experience working within a dynamic fast paced environment.
Compensation and benefits:
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits:
- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave;
- Novated Leasing opportunities;
- Two paid volunteer days annually;
- Health Insurance Discounts with our Group Insurance Plan;
- Employee Stock Purchase Program;
- Paid parental leave.
Other benefits include:
- Flexible and hybrid work arrangements;
- Mental Health and Wellbeing Support for yourself and immediate family members;
- Employee Recognition Awards and Service Milestone Recognitions;
- Peer Support Program;
- Annual flu vaccinations;
- Access to Reward Gateway – discount offers at over 350 retailers!
- And more...
We value inclusion and diversity. Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities.
Payments Officer in Adelaide employer: Arthur J. Gallagher & Co.
Arthur J. Gallagher & Co. fosters a culture grounded in teamwork and integrity, empowering employees to take ownership of their careers while making a meaningful impact. The company values curiosity and celebrates new ideas, providing a supportive environment where individuals can thrive. With a focus on helping clients navigate complexity and recover from challenging situations, employees are part of a team that genuinely cares about doing the right thing.
