Gallagher Bassett is seeking a Customer Feedback Officer in Victoria to manage media threats, critical incidents and resolve customer complaints within set timelines, while adhering to WorkSafe guidelines.
You will deliver high-standard service to Victorian clients, register and acknowledge complaints promptly, and report on outcomes to help improve customer satisfaction. This role requires experience in complaints resolution and familiarity with workers' compensation or claims management.
Customer Experience & Complaints Specialist in Melbourne employer: Arthur J. Gallagher & Co. (AJG)
Gallagher Bassett is an exceptional employer that prioritises employee wellbeing and professional growth, offering flexible work arrangements and a collaborative environment. With a strong commitment to inclusion and diversity, employees are encouraged to contribute their unique perspectives while enjoying a range of benefits including generous leave options, health insurance discounts, and opportunities for career advancement. Join a team that values your contributions and supports you in making a meaningful impact in the lives of others.
Contact Details:
Arthur J. Gallagher & Co. (AJG) Recruitment Team
