Client Support Officer in Hobart

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

Hobart location; Part-time fixed term contract until July 2027 - 22.5 hours per week; Contribute to a range of exciting and rewarding health and wellbeing initiatives!

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding.

There are some great things happening at GB and we want YOU to be a part of it all! Due to a parental leave cover requirement, we are offering an exciting and unique part‑time, fixed term contract role until the end of July 2027.

As the Client Support Officer, you will provide administrative support for our Ambulance Tasmania and Department of Police, Fire and Emergency Management’s Health and Wellbeing Program, MyPulse. The program is aimed at empowering employees and volunteers to enact positive changes to their health and wellbeing.

Additionally, you will:

• Administer the MyPulse content management system, including data maintenance and reporting, inbox monitoring, enquiries handling, invoice processing and appointment scheduling;
• Provide professional customer focused service, particularly in handling sensitive matters in a confidential, diplomatic and professional manner, across a broad range of stakeholders;
• Undertake activities pertaining to contract administration, risk and action registers, meeting and audit administration;
• Book venues, organise catering, coordination of presenters, organisation of resources, support preparation of presentations, and source supply of merchandise;
• Arrange strategic management meetings, including the preparation of the agenda and minutes;
• Process invoices and expenses, including staff regional travel, catering, supplies etc.

We are looking for enthusiastic, compassionate and customer‑centric individuals who have:

• Previous experience in an administrative support or similar role;
• Proficiency in Microsoft Excel, and PowerBI, with the ability to analyse and manipulate data effectively;
• Strong customer service skills;
• Exceptional time management and organisational skills;
• Highly developed communication skills, with the ability to engage and influence at all levels of organisation;
• A strategic mindset and approach to work;
• A strong sense of team and collaboration;
• Resilient and flexible, with the ability to work in a dynamic and fast‑paced environment.

What do we offer our people?

• Attractive remuneration packaging & flexible work arrangements;
• Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
• Paid Parental Leave scheme;
• A unique and exciting career – as our Company grows, so do the opportunities for our people;
• Opportunities for ongoing education and development;
• Service and performance recognition awards;
• Employee Assistance Program for yourself and immediate family members.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits:

• 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave;
• Novated Leasing opportunities;
• Two paid volunteer days annually;
• Health Insurance Discounts with our Group Insurance Plan;
• Employee Stock Purchase Program;
• Paid parental leave;
• Flexible and hybrid work arrangements;
• Mental Health and Wellbeing Support for yourself and immediate family members;
• Employee Recognition Awards and Service Milestone Recognitions;
• Peer Support Program;
• Annual flu vaccinations;
• Access to Reward Gateway – discount offers at over 350 retailers!

We value inclusion and diversity. Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength.

To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply.