At a Glance
- Tasks: Provide level 1 desktop support and assist users with IT issues.
- Company: Join a prominent Victorian State Government Department making a positive impact.
- Benefits: Attractive rates, collaborative culture, and long-term career opportunities.
- Other info: Dynamic work environment that values innovation and teamwork.
- Why this job: Be part of exciting projects and challenge your tech skills.
- Qualifications: Experience in Level 1 Desktop Support and familiarity with Microsoft 365.
The predicted salary is between 62100 - 75900 $ per year.
An exciting role within a prominent Victorian State Government Department whose responsibilities and work have a positive impact on the quality of life for all Victorian Citizens. Be a part of an organisational culture that upholds values like Respect, Accountability, Collaboration and Innovation.
Your new role: You will primarily be responsible for providing level 1 desktop support. You will bring a level of passion for assisting and guiding people through their IT problems as well as problem solving their queries. You will play an important role as part of representing the IT at the local level focusing on end user computing priorities.
What you'll need to succeed:
- Demonstrated experience in Level 1 Desktop Support.
- Experience with Microsoft 365, Teams Telephony, Mobile Device Management, Domino Lotus Notes, Adobe Acrobat, Windows 10, Multifunction Devices with Follow Me Print and Case Management Systems preferable.
- Managing New Starters with IT Hardware provisioning and performing IT Inductions.
- Compiling IT User Guides & Process Documentation.
- Performing IT Asset Management of desktop hardware, mobile devices, SIM cards & peripherals.
- Support & troubleshoot audio visual equipment including ensuring that rooms for Conferences are set up correctly with the audio visual equipment before use.
- Raise IT requests with our external IT provider for account creation, following up tickets and ensuring quality assurance checks on new devices.
- Asset management of power chargers, headsets, mobile phones and SIM cards; spreadsheet creation and monitoring for assets.
- Experience with Crestron hardware preferable.
What you'll get in return:
- The chance to work for a successful, global company that values and respects their team.
- A fun collaborative and dynamic work culture that rewards innovation.
- Long-term career opportunities.
- A chance to be part of interesting projects to challenge your inner tech genius.
IT Support Officer in Sydney employer: Arsenault
Arsenault is an exceptional employer that prioritises employee growth and well-being, offering flexible work practices and 40 hours of self-development annually. With a strong commitment to diversity, inclusion, and environmental sustainability, team members are empowered to contribute to meaningful projects while enjoying a supportive and innovative work culture. Join us in our Australian and New Zealand business to be part of a dynamic team that values your unique contributions and fosters a balanced work-life experience.
