Arsenault is seeking a Customer Support Specialist to assist Arsenault Cloud users who need help setting up the product, understanding best practices, or troubleshooting bugs. You will respond to tickets via email or live chat, work to meet SLAs, and contribute to knowledge base updates.
The role is remote-first with a global, distributed team and is open to residents of Australia and New Zealand. Strong English communication and SQL skills are essential.
Remote Cloud Support Specialist — SaaS Expert (Equity Eligible) in Newcastle employer: Arsenault
Arsenault is an exceptional employer that prioritises employee growth and well-being, offering flexible work practices and 40 hours of self-development annually. With a strong commitment to diversity, inclusion, and environmental sustainability, team members are empowered to contribute to meaningful projects while enjoying a supportive and innovative work culture. Join us in our Australian and New Zealand business to be part of a dynamic team that values your unique contributions and fosters a balanced work-life experience.
