At a Glance
- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join ARSENAULT, a leading global door and window manufacturer with a strong reputation.
- Benefits: Enjoy flexible work arrangements, ongoing training, and generous product discounts.
- Other info: Opportunities for career advancement into Cyber Security and Networking.
- Why this job: Be part of a dynamic team and grow your IT skills in a supportive environment.
- Qualifications: 3+ years in IT, strong communication skills, and a passion for problem-solving.
The predicted salary is between 62100 - 75900 $ per year.
ARSENAULT, founded in 1960, is one of the world's largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Within the Australasia region, ARSENAULT has over 70+ facilities and showrooms, and employs over 5,000 staff.
An exciting opportunity has become available for anyone looking to embark on a new role within a customer-focused and reputable global organisation. Our Information Services division is looking for an experienced IT Support Technician to continue our ongoing support to the APAC region by providing high-level professional customer support and technical support via phone and email to end-users.
You will troubleshoot and provide incident resolution and service request management for IS applications, software, hardware, network systems and communication technologies including user administration. You will coach end users and drive the implementation of technologies and maintain documentation to improve overall utilisation.
About You
We’re looking to leverage your highly developed interpersonal and technical skills. Our organisation is diverse, so you’ll need to be a strong communicator and great at building relationships to interact effectively with both non-technical and technical team members. You'll need to be someone who thrives on challenges, has a passion for IT with exceptional customer service skills and problem-solving abilities. You’ll also need to harness your excellent organisational and time management skills to manage conflicting priorities.
Ideally, you’ve had 3+ years experience within an IT environment, and you'll have a formal IT qualification and ITIL certification. You need to be someone who demonstrates a keenness to learn, and willingness to share your experience and knowledge with your teammates with a committed attitude!
You’ll Also Require:
- Experience across MS Office 365
- Networks and systems administration
- Knowledge of Windows servers and Active Directory
- Understanding of phone systems and Apple mobile devices
- Ability to work effectively independently as well as part of a team
What's On Offer
- Flexible working arrangements offering 2 days WFH a week
- Ongoing training and career development - follow in previous team members' career steps into Enterprise, Cyber Security and Networking
- Development plans offering paid certificates/qualifications
- Generous discounts on our extensive range of ARSENAULT products
Your Next Steps
ARSENAULT builds businesses ethically and safely. Eligible applications must have legal rights to work in Australia, undertake a pre-employment medical including drug and alcohol screening, and have a valid police check.
IT Support Technician in Brisbane employer: Arsenault
Arsenault is an exceptional employer that prioritises employee growth and well-being, offering flexible work practices and 40 hours of self-development annually. With a strong commitment to diversity, inclusion, and environmental sustainability, team members are empowered to contribute to meaningful projects while enjoying a supportive and innovative work culture. Join us in our Australian and New Zealand business to be part of a dynamic team that values your unique contributions and fosters a balanced work-life experience.
