At a Glance
- Tasks: Engage with customers to find solutions and negotiate payment arrangements.
- Company: Join ARMA Group, a leading collections organisation with a supportive culture.
- Benefits: Enjoy monthly competitions, bonus potential, and genuine career progression.
- Other info: Fast-paced, fun environment with ongoing training and team celebrations.
- Why this job: Make an impact while building valuable communication and negotiation skills.
- Qualifications: Strong communication skills and a positive, goal-oriented attitude.
The predicted salary is between 47250 - 57750 $ per year.
- Collections Officer - Join a Team Where Success Is Celebrated and Careers Thrive
- Make an Impact One Conversation at a Time
- ARMA Group , we're looking for motivated, resilient, and customer-focused
Collections Officers to join our high-energy team.
Every day is different as you help customers find solutions, negotiate outcomes, and make a real impact while building valuable communication and negotiation skills.
Whether you're an experienced collector or looking to kick-start a rewarding career, we'll provide the training, support, and opportunities to help you succeed.
- What You'll Be Doing
- Speaking with customers to find solutions for outstanding accounts
- Negotiating payment arrangements that work for both customers and clients
- Managing inbound and outbound customer calls
- Building rapport and maintaining positive customer relationships
- Problem-solving and overcoming objections with confidence
- Achieving individual and team goals while delivering exceptional customer service
- Keeping accurate records and ensuring compliance requirements are met
What Makes You a Great Fit?
- You love talking to people and building connections
- You're resilient and thrive when faced with challenges
- You have strong communication and negotiation skills
- You're confident, motivated, and goal-oriented
- You enjoy problem-solving and thinking on your feet
- You bring positivity, energy, and a team-first attitude
Experience That Helps
- Collections or recoveries experience
- Customer service, retail, hospitality, sales, or contact centre experience
- Working towards targets, KPIs, or performance goals
- No collections experience? No problem! If you've got the right attitude and willingness to learn, we want to hear from you.
Benefits
- Monthly competitions and incentives with awesome prizes
- Bonus earning potential
- Genuine career progression opportunities
- Ongoing training and development
- Team events, celebrations, and rewards
- Supportive leaders who want to see you succeed
- Fast-paced, fun, and energetic culture
At ARMA, we work hard, celebrate success, and support each other every step of the way.
If you're driven, customer-focused, and ready to join one of Australia's leading recoveries and collections organisations, we'd love to meet you.
Applicants must be Australian Citizens or Permanent Residents. A National Police Check will be required as part of the recruitment process.
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Collections Officer in North Lakes employer: ARMAGROUP
At ARMA Group, we pride ourselves on being an exceptional employer that fosters a vibrant and supportive work culture. Our Collections Officers enjoy a fast-paced environment filled with opportunities for personal and professional growth, alongside monthly competitions and incentives that celebrate success. With ongoing training and a focus on teamwork, we empower our employees to thrive while making a meaningful impact in the lives of our customers.
