At a Glance
- Tasks: Support wellness businesses by solving their operational problems and enhancing their experience with Arketa.
- Company: Join Arketa, a fast-growing tech company revolutionising the fitness and wellness industry.
- Benefits: Enjoy competitive salary, stock options, unlimited PTO, and wellness reimbursement.
- Other info: Dynamic team environment with opportunities for growth and advancement.
- Why this job: Be the voice of our Partners and make a real impact in the wellness community.
- Qualifications: 1-2 years in customer support, excellent communication skills, and a passion for wellness.
The predicted salary is between 38000 - 44000 $ per year.
Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses—whether online, in-person, or both.
What we're looking for:
- Lovers of fitness and advocates for wellness businesses wanted!
- Our Customer Experience team is the first line of support for the studios, gyms, and wellness providers who run their business on Arketa.
- If you love building relationships, making people smile, and increasing access to wellness around the world, we want to meet you.
About the Role:
- As a Customer Support Advocate, you'll act as the single point of contact for our Partners on inbound support inquiries, owning each interaction from first message to resolution.
- You'll guide Partners through Arketa's features, move quickly to creatively solve problems, and act as their internal advocate to influence our product decisions and roadmap.
- This is a fast-paced, high-volume support environment.
Here’s what you’ll do day-to-day:
- Own each Partner interaction start to finish across chat, email, and scheduled Zoom calls.
- Show up for your shift and your Partners.
- Own the resolution, not just the response.
- Think creatively, pivot fast, operate in ambiguity, and collaborate strategically across stakeholders.
- Unlock the full power of Arketa for every Partner.
- Become and stay an Arketa expert.
- Advocate for our Partners internally.
Here’s what we’re looking for:
- 1–2 years of experience in a Customer Support, contact-center, or customer-facing operations role.
- Impeccable written communication.
- Proven ability to balance inbound chats, scheduled calls, and email inquiries.
- Great judgment and the ability to problem-solve on your feet.
- Team player.
- Organized, self-sufficient, and a go-getter.
Preferred:
- You've worked behind the desk of a wellness business and have used industry software.
- Experience with Intercom, Slack, Notion, and Google Suite.
- Four-year post-secondary education / Bachelor's degree.
What We Offer:
- Competitive Salary
- Stock Options
- Unlimited PTO
- Wellness Reimbursement
- Ownership and Opportunity for Advancement
For this role, the estimated annual base salary range is $38,000–$44,000 USD, depending on experience and qualifications.
Arketa is an equal opportunity employer and is committed to diversity in its workforce.
Customer Care Representative – Aus in Alice Springs employer: Arketa
At Arketa, we pride ourselves on being an exceptional employer that champions wellness and fitness. Our vibrant work culture fosters collaboration and innovation, offering employees unlimited PTO, competitive salaries, and stock options, all while empowering them to grow within a rapidly expanding company. Join us in our mission to make wellness accessible, and be part of a team that values diversity, creativity, and the opportunity to shape the future of the wellness industry.
