Inside Sales Specialist (Customer Success & Renewals)
ARKANCE ANZ is seeking an experienced Inside Sales Specialist (Customer Success & Renewals) to join our dynamic sales team. This is a full-time position can be based in either Sydney or Brisbane focused on driving customer success, managing renewals, and building strong relationships with our existing client base. You will play a crucial role in maximising customer lifetime value whilst ensuring exceptional service delivery and satisfaction. This position offers the opportunity to work within a collaborative environment where your contributions directly impact our growth and customer retention strategies.
Key responsibilities
- Manage and nurture relationships with existing customers to ensure high levels of satisfaction and retention
- Identify and pursue renewal opportunities with current clients, working to secure contract extensions and upsell additional products or services
- Conduct regular check-ins with customers to understand their evolving business needs and challenges
- Collaborate with account managers and product teams to develop tailored solutions that address customer requirements
- Monitor customer engagement metrics and identify at-risk accounts requiring intervention or support
- Document all customer interactions and update CRM systems with accurate and timely information
- Prepare and present renewal proposals and contract modifications to customers
- Support the sales team in achieving revenue targets for renewals and cross-sell opportunities
- Provide feedback to management regarding customer concerns, market trends, and competitive intelligence
- Maintain detailed records of customer communications, agreements, and outcomes
What we're looking for
- Two years or more experience in inside sales, customer success, account management, or a similar customer-facing role
- Strong understanding of the sales process, particularly in renewal and retention strategies
- Excellent communication and interpersonal skills with the ability to build rapport with customers
- Demonstrated ability to manage multiple accounts and prioritise effectively in a fast-paced environment
- Proficiency with CRM systems and sales tools, with strong attention to detail
- Results-oriented mindset with a focus on meeting and exceeding sales targets
- Ability to work independently as well as collaboratively within a team setting
- Strong problem-solving skills and a customer-centric approach to business
- Excellent organisational and time management capabilities
- Preferred: Experience in technology, software, or B2B sectors
What we Offer
At ARKANCE, we want our people to feel supported, recognised and rewarded. Along with the opportunity to be part of a collaborative and growing business, you'll enjoy benefits designed to support your work, wellbeing and life outside of work, including:
- Hybrid working offering flexibility to balance work and life (part office based and part home based work)
- A paid day off for your birthday, because your day is worth celebrating
- Paid parental leave to support you and your growing family
- Reward Gateway benefits with discounts on everyday essentials, popular brands and wellbeing services
- Monthly employee recognition celebrating great work and individual contributions
- Employee Assistance Program (EAP) providing confidential support when you need it
- Novated leasing options providing a cost-effective way to finance a vehicle
- Employee referral rewards for helping us bring more great people into ARKANCE
- Defence Force and Community Service Leave supporting those who serve and contribute to our communities
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Inside Sales Specialist (Customer Success & Renewals) in Sydney employer: ARKANCE ANZ
At ARKANCE, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through our comprehensive benefits package, including hybrid work options, paid parental leave, and a monthly recognition program that celebrates individual achievements. Located in Australia and New Zealand, our Inside Sales Specialist role provides the opportunity to engage with a diverse portfolio of clients while contributing to meaningful digital transformations across industries.
