Service Coordinator – Sydney

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

What is the Opportunity?

Are you an experienced, enthusiastic, and self-motivated professional? We have an exciting opportunity for a Service Coordinator to join our Service Support team based in Eastern Creek, NSW. Reporting to our Service Support Centre Manager - ANZ, you’ll play a crucial role in coordinating activities for our Field Service team, which serves clients across Australia, and additionally assist the Spare Parts department with order processing, enquiries, and general support activities when needed.

Responsibilities:

• Provide operational and administrative support to the Spare Parts department as required.
• Answer customer calls promptly and resolve issues effectively.
• Manage service orders, including scheduling/coordinating Service Technician staff using our ERP system.
• Process and distribute service reports and invoices.
• Prepare and distribute service agreements, including managing renewals.
• Assist with preparing and following up on quotations for service contracts, spares, and consumables. Maintain the quotation log.
• Coordinate work performed by sub-contractors, including raising purchase orders and processing invoices.
• Assist the Service Support Manager and Team with day-to-day business activities.

Qualifications and Skills:

• A relevant TAFE diploma is highly regarded but not essential.
• At least 2-4 years of administration experience, preferably in a technical environment.
• Experience in managing customer relationships.
• Knowledge of ERP systems is beneficial.
• Ability to work independently and as part of a team.
• Create and maintain positive relationships with staff and customers.
• Excellent communication and interpersonal abilities are essential.
• High level of proficiency with Microsoft applications, such as Excel and Word.

What We Will Offer In Return:

• Australia's Great Place to Work Certified – May 2026 - May 2027.
• Australia’s Best Workplaces™ for 2026, as well as Best Workplace™ in Healthcare & Social Assistance!
• Paid Parental Leave Scheme.
• Employee Assistance Program.
• Free onsite parking.
• Continuing education and career development plan.

Why diversity matters to us:

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. Aboriginal and Torres Strait Islander are encouraged to apply and explore a career with Arjo.

Successful applicants will be required to undergo relevant reference checks, national police and a pre-employment medical check (including a drug & alcohol screening). For those with a passion to improve mobility outcomes for others, a rewarding career at Arjo awaits.

About Arjo: At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.