At a Glance
- Tasks: Assist customers via calls and emails, creating service jobs for technicians.
- Company: Join Aristocrat, a leader in customer service with a flexible work culture.
- Benefits: Work from home options, competitive pay, and a supportive team environment.
- Other info: Enjoy a dynamic role with opportunities for growth and learning.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Customer service experience preferred; call centre skills are a bonus.
The predicted salary is between 18 - 22 $ per hour.
As a Customer Support Representative you will respond to calls and emails from our Aristocrat Service line and create as well as allocate service jobs to the Service Technicians nationwide.
What You’ll Do
- Answer incoming calls and respond to emails from our service line and create subsequent job requests efficiently.
- Create and allocate all service jobs through Salesforce to the relevant field technician.
- Close off all tasks and finished jobs on a daily basis and ensure any relevant information is captured.
- Reporting and monitoring of service calls, open call reports, and contract reports.
- Update customer database to maintain accurate information.
- Follow up and report job status to the customer as required.
We work flexibly here at Aristocrat, this role will give you the ability to work 3 days in our Greystanes office and 2 days from home.
What We’re Looking For
- Experience in a customer service role.
- Call centre experience will be highly regarded.
- An ability to build strong relationships with stakeholders.
- A good understanding of Microsoft Office suite.
- Experience using Salesforce would be highly regarded but not a must.
- The ability to think on your feet and learn quickly.
- You are a team player and love to work in a collaborative fast-paced environment.
Customer Service Representative in Sydney employer: Aristocrat
Aristocrat is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. As a Global Manager, ERP, you will benefit from a comprehensive pay and benefits package, including health and wellbeing support, annual bonuses, and opportunities for professional growth within a leading global technology company. With a strong focus on employee engagement and operational excellence, Aristocrat provides a unique platform for you to make a meaningful impact in the gaming and entertainment industry.
