At a Glance
- Tasks: Join a dynamic team to troubleshoot and resolve complex networking challenges.
- Company: Arista Networks, a leader in innovative client-to-cloud networking solutions.
- Benefits: Flexible hybrid work, competitive salary, modern facilities, and great career growth.
- Other info: Enjoy a vibrant workplace with fun activities and excellent support for your career.
- Why this job: Be part of a collaborative culture that values diversity and innovation.
- Qualifications: 3+ years in networking with strong troubleshooting skills and a technical degree.
The predicted salary is between 90000 - 110000 $ per year.
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Who You’ll Work With
You’ll join Arista’s global Customer Engineering team, a group of highly skilled Technical Solutions Engineers dedicated to delivering world-class customer support. Working in a collaborative, non-siloed environment, you’ll partner closely with Software and Hardware Engineering, Product Management, Sales, and Customer Engineering to troubleshoot complex networking challenges and drive successful customer outcomes.
Are you a top‑tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top‑level engineer who thrives on solving complex problems helps streamline the support process and nurture customer success.
We are seeking world‑class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top‑notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.
This is a hybrid work environment where office presence is required 2-3 days a week.
What You’ll Do:
- Respond to customer product inquiries via telephone or in written, internet‑based email.
- Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
- Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
- Document customer communication and recurring technical issues to support product quality programs and product development.
Required Product Knowledge and Technical Skills:
- Working knowledge of the networking industry, products, and protocols.
- Minimum of 3+ years of hands‑on experience and a combination of designing, deploying, configuring, supporting, troubleshooting, debugging and administering network protocols and technologies.
- Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired.
- A strong comfort level with Linux is highly desired.
Desired skills:
- The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case.
- A strong analytical mind is required, as is the ability to triage.
- Excellent written and verbal communication skills are a must, as is a collaborative approach.
Education:
- Minimum education is a B.S or ideally a MS in a technical field (CS/Networking preferred) or related. Industry certifications are preferred. Prior TAC experience preferred.
Additional Information
- Global company and market leader.
- Fantastic workplace culture.
- Central CBD location with flexible working arrangements.
- Great career prospects.
- Excellent facilities with modern tools of the trade.
- Breakout areas/free coffees at local cafe/table tennis/foosball/regular team events.
Only candidates with Australian Citizenship, Australian Permanent Residency or otherwise a demonstrable legal entitlement to work in Australia for the duration of employment will be considered for roles in Australia.
Technical Solutions Engineer – Sydney employer: Arista
Arista Networks is an exceptional employer, renowned for its commitment to innovation and excellence in the tech industry. With a vibrant workplace culture that champions diversity and collaboration, employees enjoy flexible hybrid working arrangements and access to modern facilities in a central CBD location. The company prioritises employee growth through continuous learning opportunities and fosters a supportive environment where teamwork drives customer success.
